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Code Issues Releases Wiki Activity

delete recover instructions

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This commit is contained in:
Kyle Spearrin
2017-09-01 21:52:06 -04:00
parent e2e9e5dfd4
commit 4e623c9c41
3 changed files with 36 additions and 5 deletions
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9
_articles/account/delete-your-account.md
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@@ -17,3 +17,12 @@ This action is permanent and cannot be undone.
2. Click **Settings** on the sidebar
3. Click **Delete Account** under the **Danger Zone** panel
4. Type in your master password and click **Delete**. You will be logged out when the delete completes.
## Delete without logging in
You can also delete your account without having to know the password. This is helpful in the event that you forget your password and need to start over.
1. Navigate to <https://vault.bitwarden.com/#/recover-delete>
2. Enter your account's email address
3. Go to your email inbox and click the verification link that was sent to you
4. Confirm the delete

17
_articles/account/forgot-master-password.md
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@@ -7,6 +7,19 @@ popular: false
tags: [master password, account]
---
Unlike most services that you use on the internet, due to the way bitwarden works there is no way to reset your master password in the event that you forget it. This is because all of your vault data in encrypted with your master password, therefore it is impossible to unlock without it. This is why whenever you change your master password the normal way you must also always provide your current master password.
Unlike most services that you use on the internet, due to the way bitwarden works there is no way to reset your master password in the event that you forget it. This is because all of your vault data in encrypted with your master password, therefore it is impossible to unlock or recover without it.
If you have forgotten your master password unfortunately there is no way to fully recover the account. The only option to gain access to the account again is to have the account deleted by [contacting bitwarden support](https://bitwarden.com/contact) so that you can register again and start over. Note that deleting the account will also delete all of your stored login data associated with the account. If you still have an active login session open in the browser extension you can export your data from **Tools** -> **Export Vault** so that you can import it back in after the account has been deleted and you have registered again.
If you have forgotten your master password unfortunately there is no way to fully recover the account. The only option to gain access to the account again is to delete the account so that you can register again and start over. Note that deleting the account will also delete all of your stored login data associated with the account.
{% tip %}
If you still have an active login session open in the browser extension you can export your data from **Tools** &rarr; **Export Vault** so that you can import it back in after the account has been deleted and you have registered again.
{% endtip %}
## Deleting the account
1. Navigate to <https://vault.bitwarden.com/#/recover-delete>
2. Enter your account's email address
3. Go to your email inbox and click the verification link that was sent to you
4. Confirm the delete
You can now register a new account using the same email address.

15
_articles/account/lost-two-step-device.md
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@@ -9,7 +9,7 @@ tags: [two-step login, 2fa, two factor authentication, account]
If you have lost access to the device or method that you use for two-step login (2FA) you can recover your account using your two-step login **recovery code**.
The recovery code is a 32 character alpha-numeric code. You can get your two-step login recovery code in the [web vault](https://vault.bitwarden.com) under **Settings** -> **Two-step Login**, then click the **View Recovery Code** button. We recommend that your print your recovery code and keep it in a safe place.
The recovery code is a 32 character alpha-numeric code. You can get your two-step login recovery code in the [web vault](https://vault.bitwarden.com) under **Settings** &rarr; **Two-step Login**, then click the **View Recovery Code** button. We recommend that your print your recovery code and keep it in a safe place.
{% warning %}
Without your recovery code, two-step login can permanently lock you out of your bitwarden account. It is very important to have your recovery code if you plan to use two-step login.
@@ -21,8 +21,17 @@ Visit <https://vault.bitwarden.com/#/recover> to complete the recovery process.
The recovery process will deactivate two-step login on the account so that you can log in without requiring the normal two-step login verification code. You will need to re-enable two-step login in the web vault if you wish to continue using it after recovering the account.
If you do not have your recovery code, unfortunately there is no way to fully recover the account. The only option to gain access to the account again is to have the account deleted by [contacting bitwarden support](https://bitwarden.com/contact) so that you can register again and start over. Note that deleting the account will also delete all of your stored login data associated with the account.
If you do not have your recovery code, unfortunately there is no way to fully recover the account. The only option to gain access to the account again is to delete the account so that you can register again and start over. Note that deleting the account will also delete all of your stored login data associated with the account.
{% tip %}
If you still have an active login session open in the browser extension you can export your data from **Tools** -> **Export Vault** so that you can import it back in after the account has been deleted and you have registered again.
If you still have an active login session open in the browser extension you can export your data from **Tools** &rarr; **Export Vault** so that you can import it back in after the account has been deleted and you have registered again.
{% endtip %}
## Deleting the account
1. Navigate to <https://vault.bitwarden.com/#/recover-delete>
2. Enter your account's email address
3. Go to your email inbox and click the verification link that was sent to you
4. Confirm the delete
You can now register a new account using the same email address.