bitwarden/help
1
0
Fork 0
mirror of https://github.com/bitwarden/help synced 2025-12-25 20:53:19 +00:00
Code Issues Releases Wiki Activity

removed /article from URL

Browse Source
This commit is contained in:
DanHillesheim
2021-09-08 14:25:46 -06:00
parent 85b4f0e409
commit 7aaa3d74e9
121 changed files with 685 additions and 685 deletions
Download Patch File Download Diff File Expand all files Collapse all files

6
_articles/faqs/autofill-faqs.md
View File

@@ -34,8 +34,8 @@ order: "10"
**A:** This most commonly occurs on iOS when you make a change to your device's biometrics settings (e.g. adding another finger to Touch ID). To resolve this error:
1. **If you have [PIN Code]({{site.baseurl}}/article/unlock-with-pin/) verification active**, disable it.
1. **If you have [PIN Code]({{site.baseurl}}/unlock-with-pin/) verification active**, disable it.
2. Log out of your Bitwarden mobile app.
3. Check that your device settings are [setup to use Bitwarden for autofill]({{site.baseurl}}/article/auto-fill-ios/#keyboard-auto-fill).
3. Check that your device settings are [setup to use Bitwarden for autofill]({{site.baseurl}}/auto-fill-ios/#keyboard-auto-fill).
4. Log back in to your Bitwarden mobile app.
5. Re-enable [PIN Code]({{site.baseurl}}/article/unlock-with-pin/) verification if you want to use it as a backup for [biometrics]({{site.baseurl}}/article/unlock-with-biometrics/).
5. Re-enable [PIN Code]({{site.baseurl}}/unlock-with-pin/) verification if you want to use it as a backup for [biometrics]({{site.baseurl}}/unlock-with-biometrics/).

8
_articles/faqs/billing-faqs.md
View File

@@ -24,15 +24,15 @@ For help selecting the right Bitwarden plan for you, refer to [What Plan is Righ
### Q: How do I view my billing information?
**A:** Viewing Billing information is different depending on whether you're viewing it for an Individual or Organization subscription. Use [Update Your Billing Information](https://bitwarden.com/help/article/update-billing-info/) to guide you through both processes.
**A:** Viewing Billing information is different depending on whether you're viewing it for an Individual or Organization subscription. Use [Update Your Billing Information](https://bitwarden.com/help/update-billing-info/) to guide you through both processes.
### Q: How do I delete my account?
**A:** We're sad to see you go! Use [Delete Your Account](https://help.bitwarden.com/article/delete-your-account/) to guide you through this process.
**A:** We're sad to see you go! Use [Delete Your Account](https://help.bitwarden.com/delete-your-account/) to guide you through this process.
### Q: How do I upgrade from an Individual subscription to an Organization?
**A:** Use [Upgrade from Individual to Organization](https://bitwarden.com/help/article/upgrade-from-individual-to-org/) to guide you through this process.
**A:** Use [Upgrade from Individual to Organization](https://bitwarden.com/help/upgrade-from-individual-to-org/) to guide you through this process.
### Q: How do I add or remove a user seat from my Organization?
@@ -66,7 +66,7 @@ Legacy Families plans do not automatically provide premium features, so users wo
### Q: Can I pay with Bitcoin?
**A:** Yes! Refer to [Update Your Billing Information](https://bitwarden.com/help/article/update-billing-info/) for more information.
**A:** Yes! Refer to [Update Your Billing Information](https://bitwarden.com/help/update-billing-info/) for more information.
[Contact Us](https://bitwarden.com/contact/) once you have added the credit for the subscription amount. We will generate and send you an invoice and activate the new account. You will also receive an invoice from our payment processor (BitPay) at the time the Bitcoin is sent.

4
_articles/faqs/hosting-faqs.md
View File

@@ -45,7 +45,7 @@ Retrieve an installation id and key from [https://bitwarden.com/host](https://bi
Check that your server name or FQDN has been proliferated to all `globalSettings_baseServiceUri__*` variables in `./bwdata/env/global.override.env`, and that your certificate contains a Subject Alternative Name (SAN) with the new server FQDN
If you are using Let's Encrypt certificate, you'll need to [Manually Update Your Certificate](https://bitwarden.com/help/article/certificates/#manually-update-a-lets-encrypt-certificate){:target="\_blank"}.
If you are using Let's Encrypt certificate, you'll need to [Manually Update Your Certificate](https://bitwarden.com/help/certificates/#manually-update-a-lets-encrypt-certificate){:target="\_blank"}.
## SMTP Configuration
@@ -82,7 +82,7 @@ Check that the custom port values have been proliferated to `./bwdata/env/global
### Q: How do I add Bitwarden to system boot?
**A:** Before adding Bitwarden to system boot, complete [Docker Post-Installation](https://bitwarden.com/help/article/install-on-premise/#docker-post-installation-linux-only) to setup a dedicated `bitwarden` service account.
**A:** Before adding Bitwarden to system boot, complete [Docker Post-Installation](https://bitwarden.com/help/install-on-premise/#docker-post-installation-linux-only) to setup a dedicated `bitwarden` service account.
Then, complete the following steps:

10
_articles/faqs/org-faqs.md
View File

@@ -11,9 +11,9 @@ order: "18"
This article contains Frequently Asked Questions (FAQs) regarding **Organizations**.
For more high-level information about **Organizations**, refer to the following articles:
- [About Organizations](https://bitwarden.com/help/article/about-organizations/)
- [About Collections](https://bitwarden.com/help/article/about-collections/)
- [About Groups](https://bitwarden.com/help/article/about-groups/)
- [About Organizations](https://bitwarden.com/help/about-organizations/)
- [About Collections](https://bitwarden.com/help/about-collections/)
- [About Groups](https://bitwarden.com/help/about-groups/)
## Organizations General
@@ -37,7 +37,7 @@ Paid Organizations (Families, Teams, or Enterprise) automatically include premiu
### Q: What events are audited for my Organization?
**A:** For a full list of what's included in Bitwarden Event Logs, see [Event Logs](https://bitwarden.com/help/article/event-logs/).
**A:** For a full list of what's included in Bitwarden Event Logs, see [Event Logs](https://bitwarden.com/help/event-logs/).
### Q: Can I prevent users from self-registering into my Organization?
@@ -66,7 +66,7 @@ Alternatively, you can unshare items by moving them to a different Collection wi
### Q: How do I hide a password from my Organization's users?
**A:** Use the **Hide Passwords** option in the **Access Control** section when adding new users or editing existing ones in order to hide a given Collection's passwords and hidden fields from them. For more information, see [Access Control](https://bitwarden.com/help/article/user-types-access-control/#access-control).
**A:** Use the **Hide Passwords** option in the **Access Control** section when adding new users or editing existing ones in order to hide a given Collection's passwords and hidden fields from them. For more information, see [Access Control](https://bitwarden.com/help/user-types-access-control/#access-control).
### Q: Does an item I move to the Organization stay after I leave?

4
_articles/faqs/product-faqs.md
View File

@@ -8,7 +8,7 @@ hidden: false
tags: []
order: "16"
redirect_from:
- /article/change-your-email/
- /change-your-email/
---
This article contains Frequently Asked Questions (FAQs) about general Vault Management and Bitwarden functionality.
@@ -105,4 +105,4 @@ Clicking on the number will expose the historical password values in plain text
### Q: Can I print my Vault data?
**A:** Not directly from Bitwarden, however you can [export your Vault data]({{site.baseurl}}/article/export-your-data/) as a `.csv` or `.json` file and print it out from your text editor.
**A:** Not directly from Bitwarden, however you can [export your Vault data]({{site.baseurl}}/export-your-data/) as a `.csv` or `.json` file and print it out from your text editor.

10
_articles/faqs/providers-faqs.md
View File

@@ -17,7 +17,7 @@ order: "08"
### Q: How are Client Organizations billed?
**A:** Currently, each Client Organization is billed separately using the payment method registered during [Client Organization creation]({{site.baseurl}}/article/client-org-setup/). In the future, we'll be developing functionality to aggregate billing across Client Organizations to improve the Provider experience.
**A:** Currently, each Client Organization is billed separately using the payment method registered during [Client Organization creation]({{site.baseurl}}/client-org-setup/). In the future, we'll be developing functionality to aggregate billing across Client Organizations to improve the Provider experience.
### What customer support do MSPs receive?
@@ -41,7 +41,7 @@ The Provider Portal is an all-in-one portal, designed to streamline client manag
### Q: I'm already providing Bitwarden as a service for my clients, what do I need to do to move to the Provider Portal?
**A:** It's quick and easy! [Contact Us](https://bitwarden.com/contact/){:target="\_blank"} and a member of the Bitwarden team will issue you an invitation. Once in the Provider Portal, you can [add existing Client Organizations]({{site.baseurl}}/article/add-existing-client-org/) to begin centralizing client management.
**A:** It's quick and easy! [Contact Us](https://bitwarden.com/contact/){:target="\_blank"} and a member of the Bitwarden team will issue you an invitation. Once in the Provider Portal, you can [add existing Client Organizations]({{site.baseurl}}/add-existing-client-org/) to begin centralizing client management.
### Q: How many clients can I manage through the Provider Portal?
@@ -61,11 +61,11 @@ The Provider Portal is an all-in-one portal, designed to streamline client manag
### Q: Is there a recommended workflow for onboarding new clients?
**A:** Yes! We've outlined one recommended workflow [here]({{site.baseurl}}/article/client-org-setup/).
**A:** Yes! We've outlined one recommended workflow [here]({{site.baseurl}}/client-org-setup/).
### Q: How does an MSP access Client Organizations?
**A:** MSPs can access all Client Organizations under management from the Provider Portal. Learn more [here]({{site.baseurl}}/article/manage-client-orgs/).
**A:** MSPs can access all Client Organizations under management from the Provider Portal. Learn more [here]({{site.baseurl}}/manage-client-orgs/).
### Q: Can an MSP administrator see or manage credentials for all clients?
@@ -73,4 +73,4 @@ The Provider Portal is an all-in-one portal, designed to streamline client manag
### Q: Can we set default Enterprise Policies that apply to all clients?
**A:** Each Client Organization operates independently with individually configured policies. [Learn more about configuring Enterprise Policies]({{site.baseurl}}/article/policies/).
**A:** Each Client Organization operates independently with individually configured policies. [Learn more about configuring Enterprise Policies]({{site.baseurl}}/policies/).

16
_articles/faqs/security-faqs.md
View File

@@ -8,9 +8,9 @@ hidden: false
tags: []
order: "11"
redirect_from:
- /article/why-should-i-trust-bitwarden/
- /article/what-happens-if-bitwarden-is-hacked/
- /article/can-bitwarden-see-my-passwords/
- /why-should-i-trust-bitwarden/
- /what-happens-if-bitwarden-is-hacked/
- /can-bitwarden-see-my-passwords/
---
This article contains Frequently Asked Questions (FAQs) regarding **Security**.
@@ -88,9 +88,9 @@ Bitwarden takes user security and privacy seriously. Bitwarden maintains secure,
- Offline Vault sessions will expire after 30 days.
- **Except** for mobile client applications, which will expire after 90 days.
- [Two-step Login]({{site.baseurl}}/article/setup-two-step-login) **Remember Me** selections will expire after 30 days.
- Directory Connector [sync cache]({{site.baseurl}}/article/clear-sync-cache/) will be cleared after 30 days.
- Organization invites will expire after 5 days. Self-hosted customers can configure this [using an environment variable]({{site.baseurl}}/article/environment-variables/#optional-variables).
- [Two-step Login]({{site.baseurl}}/setup-two-step-login) **Remember Me** selections will expire after 30 days.
- Directory Connector [sync cache]({{site.baseurl}}/clear-sync-cache/) will be cleared after 30 days.
- Organization invites will expire after 5 days. Self-hosted customers can configure this [using an environment variable]({{site.baseurl}}/environment-variables/#optional-variables).
### Questions Regarding Specific Client Apps
@@ -120,7 +120,7 @@ When this **optional feature** is enabled, clipboard clear will clear any Bitwar
### Q: Why does the Browser Extension need `nativeMessaging` permission?
**A:**
Version 1.48.0 of the browser extension enables [Biometric Unlock for Browser Extensions](https://bitwarden.com/help/article/biometrics/#browser-extensions).
Version 1.48.0 of the browser extension enables [Biometric Unlock for Browser Extensions](https://bitwarden.com/help/biometrics/#browser-extensions).
This permission, also known as `nativeMessaging`, is safe to accept and allows the browser extension to communicate with the Bitwarden desktop app, which is required to enabled Unlock with Biometrics.
@@ -128,7 +128,7 @@ Note that when your browser updates to this version, you may be asked to accept
### Q: Is Bitwarden FIPS Compliant?
**A:** Bitwarden uses [FIPS compliant libraries and cryptography](https://bitwarden.com/help/article/what-encryption-is-used/#invoked-crypto-libraries), however the Bitwarden platform has not performed any FIPs certifications. Most FIPS installations of Bitwarden leverage the self-hosting option to make evaluations (i.e. Cybersecurity Maturity Model Certification) easier.
**A:** Bitwarden uses [FIPS compliant libraries and cryptography](https://bitwarden.com/help/what-encryption-is-used/#invoked-crypto-libraries), however the Bitwarden platform has not performed any FIPs certifications. Most FIPS installations of Bitwarden leverage the self-hosting option to make evaluations (i.e. Cybersecurity Maturity Model Certification) easier.
### Q: Can I restrict access to Bitwarden to certain devices?

18
_articles/faqs/send-faqs.md
View File

@@ -22,7 +22,7 @@ Additionally, creation of file Sends requires your Email Address to be verified.
### Q: Why are Sends missing from my Send view?
**A:** By design, Sends are ephemeral. Each created Send has a **maximum lifespan of 31 days**, configurable when you [create a Send]({% link _articles/send/create-send.md %}) or at any time by editing it. When a Send's [Deletion Date]({{site.baseurl}}/article/send-lifespan/#deletion-date) is reached, it will be purged from Bitwarden systems and inaccessible to both the Sender and any recipients.
**A:** By design, Sends are ephemeral. Each created Send has a **maximum lifespan of 31 days**, configurable when you [create a Send]({% link _articles/send/create-send.md %}) or at any time by editing it. When a Send's [Deletion Date]({{site.baseurl}}/send-lifespan/#deletion-date) is reached, it will be purged from Bitwarden systems and inaccessible to both the Sender and any recipients.
### Q: What do the icons next to my Sends indicate?
@@ -30,17 +30,17 @@ Additionally, creation of file Sends requires your Email Address to be verified.
|Icon|Meaning|
|----|-------|
|{% icon fa-key %}|This Send is [protected by a password]({{site.baseurl}}/article/send-privacy/#send-passwords).|
|{% icon fa-warning %}|This Send has been [manually disabled]({{site.baseurl}}/article/send-lifespan/#manually-disable-or-delete).|
|{% icon fa-clock-o %}|This Send has reached it's specified [Expiration Date]({{site.baseurl}}/article/send-lifespan/#expiration-date).|
|{% icon fa-ban %}|This Send has reached it's specified [Maximum Access Count]({{site.baseurl}}/article/send-lifespan/#maximum-access-count).|
|{% icon fa-trash %}|This Send has reached it's specified [Deletion Date]({{site.baseurl}}/article/send-lifespan/#deletion-date) and is **Pending Deletion**.|
|{% icon fa-key %}|This Send is [protected by a password]({{site.baseurl}}/send-privacy/#send-passwords).|
|{% icon fa-warning %}|This Send has been [manually disabled]({{site.baseurl}}/send-lifespan/#manually-disable-or-delete).|
|{% icon fa-clock-o %}|This Send has reached it's specified [Expiration Date]({{site.baseurl}}/send-lifespan/#expiration-date).|
|{% icon fa-ban %}|This Send has reached it's specified [Maximum Access Count]({{site.baseurl}}/send-lifespan/#maximum-access-count).|
|{% icon fa-trash %}|This Send has reached it's specified [Deletion Date]({{site.baseurl}}/send-lifespan/#deletion-date) and is **Pending Deletion**.|
### Q: Why is Send disabled for my Organization?
**A:** Bitwarden Enterprise Organizations include a [Disable Send policy]({{site.baseurl}}/article/policies/#disable-send), which Admins and Owners can use to toggle on/off Send functionality within their Organization. Contact your Admin or Owner to discuss your Organization's policies.
**A:** Bitwarden Enterprise Organizations include a [Disable Send policy]({{site.baseurl}}/policies/#disable-send), which Admins and Owners can use to toggle on/off Send functionality within their Organization. Contact your Admin or Owner to discuss your Organization's policies.
During the initial rollout of Send in March 2021, Organizations that already had the [Personal Ownership policy]({{site.baseurl}}/article/policies/#personal-ownership) enabled will find that the Disable Send policy was enabled for their Organizations. This was to allow for customers with this security profile to opt-in to Send on their own schedule.
During the initial rollout of Send in March 2021, Organizations that already had the [Personal Ownership policy]({{site.baseurl}}/policies/#personal-ownership) enabled will find that the Disable Send policy was enabled for their Organizations. This was to allow for customers with this security profile to opt-in to Send on their own schedule.
If you do want to use Bitwarden Send as an end-to-end encrypted solution for ephemeral sharing within your Organization, all you need to do is turn the Disable Send policy off from the [Business Portal]({% link _articles/organizations/about-business-portal.md %}) or from your Organization's **Manage** → **Policies** page.
@@ -48,4 +48,4 @@ Learn more about Send [here](https://bitwarden.com/products/send).
### Q: Can I disable Send for my Organization?
**A:** Enterprise Organizations can disable Send at any time using the [Disable Send policy]({{site.baseurl}}/article/policies/#disable-send). Admins and Owners can implement this policy from the [Business Portal]({% link _articles/organizations/about-business-portal.md %}) or from your Organization's **Manage** → **Policies** page. Enabling the policy will prevent Organization members from creating or editing any Sends.
**A:** Enterprise Organizations can disable Send at any time using the [Disable Send policy]({{site.baseurl}}/policies/#disable-send). Admins and Owners can implement this policy from the [Business Portal]({% link _articles/organizations/about-business-portal.md %}) or from your Organization's **Manage** → **Policies** page. Enabling the policy will prevent Organization members from creating or editing any Sends.

12
_articles/faqs/sso-faqs.md
View File

@@ -11,8 +11,8 @@ order: "07"
This article contains Frequently Asked Questions (FAQs) regarding **Login with SSO**.
For more high-level information about **Login with SSO**, refer to the following articles:
- [Getting Started with Login with SSO](https://bitwarden.com/help/article/getting-started-with-sso/)
- [About the Business Portal](https://bitwarden.com/help/article/about-business-portal/)
- [Getting Started with Login with SSO](https://bitwarden.com/help/getting-started-with-sso/)
- [About the Business Portal](https://bitwarden.com/help/about-business-portal/)
## Using Login with SSO
@@ -26,7 +26,7 @@ For more high-level information about **Login with SSO**, refer to the following
### Q: Can I still log in with my Master Password if my Organization has SSO enabled?
**A:** By default, yes, you can use your email address and Master Password to login to Bitwarden. However, if your Organization enables both the [Single Organization](https://bitwarden.com/help/article/policies/#single-organization) and [Single Sign-On Authentication](https://bitwarden.com/help/article/policies/#single-sign-on-authentication) policies, all non-administrator users will be required to login with SSO.
**A:** By default, yes, you can use your email address and Master Password to login to Bitwarden. However, if your Organization enables both the [Single Organization](https://bitwarden.com/help/policies/#single-organization) and [Single Sign-On Authentication](https://bitwarden.com/help/policies/#single-sign-on-authentication) policies, all non-administrator users will be required to login with SSO.
### Q: How does Login with SSO work for new users ("just-in-time")?
@@ -53,15 +53,15 @@ For more high-level information about **Login with SSO**, refer to the following
### Q: What plans offer Login with SSO?
**A:** Only our current Enterprise Plan offers this feature. For more information, see [here](https://bitwarden.com/help/article/2020-plan-updates/).
**A:** Only our current Enterprise Plan offers this feature. For more information, see [here](https://bitwarden.com/help/2020-plan-updates/).
### Q: How do I upgrade my plan so that I can use Login with SSO?
**A:** [Contact Us](https://bitwarden.com/contact/) and select **Upgrade/Change Plan** from the **Subject** dropdown menu. We highly recommend you test Login with SSO by starting a [7 Day Enterprise Free Trial](https://bitwarden.com/help/article/enterprise-free-trial).
**A:** [Contact Us](https://bitwarden.com/contact/) and select **Upgrade/Change Plan** from the **Subject** dropdown menu. We highly recommend you test Login with SSO by starting a [7 Day Enterprise Free Trial](https://bitwarden.com/help/enterprise-free-trial).
### Q: I would like to test Login with SSO. If I decide I don't need it, can I revert to my Classic 2019 plan?
**A:** Unfortunately, we aren't able to revert you back to a Classic 2019 plan once you've upgraded. We recommend creating a new Organization to start a [7 Day Enterprise Free Trial](https://bitwarden.com/help/article/enterprise-free-trial/) to test Login with SSO outside of your Primary Organization.
**A:** Unfortunately, we aren't able to revert you back to a Classic 2019 plan once you've upgraded. We recommend creating a new Organization to start a [7 Day Enterprise Free Trial](https://bitwarden.com/help/enterprise-free-trial/) to test Login with SSO outside of your Primary Organization.
## Supportability

4
_articles/faqs/twostep-faqs.md
View File

@@ -17,7 +17,7 @@ This article contains Frequently Asked Questions (FAQs) regarding **Two-step Log
### Q: Can I require my Organization's users to use Two-step Login?
**A:** You can require your Organization's users to use Two-step Login by enabling the [Two-step Login Policy]({{site.baseurl}}/article/policies/#two-step-login). Additionally, you can setup [Organization-wide Duo 2FA]({{site.baseurl}}/article/two-step-login-duo) to ensure that all of your users have a secure Two-step Login method at their disposal.
**A:** You can require your Organization's users to use Two-step Login by enabling the [Two-step Login Policy]({{site.baseurl}}/policies/#two-step-login). Additionally, you can setup [Organization-wide Duo 2FA]({{site.baseurl}}/two-step-login-duo) to ensure that all of your users have a secure Two-step Login method at their disposal.
### Q: Is FIDO U2F or FIDO2 WebAuthn supported on my iOS or Android App?
@@ -27,7 +27,7 @@ This article contains Frequently Asked Questions (FAQs) regarding **Two-step Log
**A:** In most cases, one of two things is happening:
1. You may be already logged in to Bitwarden and only unlocking your Vault. Two-step Login is required to **Log In** but not to **Unlock** your Vault. For more information on the difference between Logging In and Unlocking, see [Vault Timeout Action](https://bitwarden.com/help/article/vault-timeout/#vault-timeout-action).
1. You may be already logged in to Bitwarden and only unlocking your Vault. Two-step Login is required to **Log In** but not to **Unlock** your Vault. For more information on the difference between Logging In and Unlocking, see [Vault Timeout Action](https://bitwarden.com/help/vault-timeout/#vault-timeout-action).
2. You may have previously checked the **Remember me** checkbox on a device when accessing your Vault using Two-step Login.