mirror of
https://github.com/bitwarden/help
synced 2025-12-29 06:33:17 +00:00
added TOC and anchor links for FAQs (#169)
This commit is contained in:
Trey Greer
GitHub
@@ -8,15 +8,30 @@ hidden: false
|
||||
tags: []
|
||||
---
|
||||
|
||||
**Q: How can I add an extra user to my Families Plan?**
|
||||
## Table of Contents
|
||||
|
||||
- [**Q: How can I add an extra user to my Families Plan?**](#--q--how-can-i-add-an-extra-user-to-my-families-plan---)
|
||||
- [**Q: How do I add or remove a user seat from my organization?**](#--q--how-do-i-add-or-remove-a-user-seat-from-my-organization---)
|
||||
- [**Q: Can I pay with Bitcoin?**](#--q--can-i-pay-with-bitcoin---)
|
||||
- [**Q: How do I get started with my organization?**](#--q--how-do-i-get-started-with-my-organization---)
|
||||
- [**Q: What payments do you accept for customers outside the US?**](#--q--what-payments-do-you-accept-for-customers-outside-the-us---)
|
||||
- [**Q: What payments do you accept for customers based in the United States?**](#--q--what-payments-do-you-accept-for-customers-based-in-the-united-states---)
|
||||
- [**Q: How do I update my Organization license for my upcoming renewal?**](#--q--how-do-i-update-my-organization-license-for-my-upcoming-renewal---)
|
||||
- [**Q: Where in my account do I enter tax information (VAT)?**](#--q--where-in-my-account-do-i-enter-tax-information--vat----)
|
||||
- [**Q: Where in my account can I view my subscription plan?**](#--q--where-in-my-account-can-i-view-my-subscription-plan---)
|
||||
- [**Q: Where in my account can I view Billing information?**](#--q--where-in-my-account-can-i-view-billing-information---)
|
||||
- [**Q: How do I delete my account?**](#--q--how-do-i-delete-my-account---)
|
||||
|
||||
|
||||
### **Q: How can I add an extra user to my Families Plan?**
|
||||
|
||||
**A:** Bitwarden Family plans are currently capped at 6 users.
|
||||
|
||||
**Q: How do I add or remove a user seat from my organization?**
|
||||
### **Q: How do I add or remove a user seat from my organization?**
|
||||
|
||||
**A:** You can add or remove user seats at any time and the cost will be automatically pro-rated and debited/credited based on usage. In order to change your user seats, you will want to log into the Web Vault (<https://vault.bitwarden.com>) and go to Settings>Organizations>{Your Org Name}>Settings sub-tab (Gears Icon)>Subscription.
|
||||
|
||||
**Q: Can I pay with Bitcoin?**
|
||||
### **Q: Can I pay with Bitcoin?**
|
||||
|
||||
**A:** Yes, please follow these steps:
|
||||
|
||||
@@ -28,7 +43,7 @@ tags: []
|
||||
6. Once you have added the credit for the subscription amount, let us know, and we will generate and send you an invoice and activate the new account.
|
||||
7. You will also receive an invoice from our payment processor (BitPay) at the time the Bitcoin is sent. After that, the Organization will be ready for use, you can also download a license file for your self-hosted installation, if you want to use that option.
|
||||
|
||||
**Q: How do I get started with my organization?**
|
||||
### **Q: How do I get started with my organization?**
|
||||
|
||||
**A:** If you are ready to activate the Organization plan, you will want to add a payment method to your account. In order to add a payment method for an Organization account:
|
||||
Log into the Web Vault (<https://vault.bitwarden.com>)
|
||||
@@ -44,32 +59,32 @@ A: You’ll need to create an account in the Bitwarden cloud (<https://vault.bit
|
||||
|
||||
Here are additional articles related to an on-premise configuration and installation: <https://help.bitwarden.com/hosting/>.
|
||||
|
||||
**Q: What payments do you accept for customers outside the US?**
|
||||
### **Q: What payments do you accept for customers outside the US?**
|
||||
|
||||
**A:** We accept Credit/Debit Cards, PayPal, and Bitcoin. We also accept international Wire Transfers or Corporate Checks. Please contact support for payment options here: <https://bitwarden.com/contact>
|
||||
|
||||
**Q: What payments do you accept for customers based in the United States?**
|
||||
### **Q: What payments do you accept for customers based in the United States?**
|
||||
|
||||
**A:** We accept Credit/Debit Cards, PayPal, Bank Account (ACH), and Bitcoin. For business accounts, we can also accept wire transfers and corporate checks, please contact billing support regarding these payment options. <https://bitwarden.com/contact>
|
||||
|
||||
**Q: How do I update my Organization license for my upcoming renewal?**
|
||||
### **Q: How do I update my Organization license for my upcoming renewal?**
|
||||
|
||||
**A:** You will want to log into the Web Vault (<https://vault.bitwarden.com>) and go to Settings > Organizations > {YOUR ORG NAME} > Settings sub-tab (Gears Icon) > Subscription. There you will be able to download your new license file. You will need to obtain your Installation Id from the `./bwdata/env/global.override.env` configuration file on your server in order to generate the file, or you can also get it from the Bitwarden System Administration Portal `(https://{YOUR URL}/admin)`.
|
||||
|
||||
Once you have the new license file then you can log into your self-hosted Web Vault and go to Settings > Organizations > {YOUR ORG NAME} > Settings sub-tab (Gears Icon) > Subscription and apply it there. After applying the new license file, you will want to log out and log back in to make sure the disabled message has cleared.
|
||||
|
||||
**Q: Where in my account do I enter tax information (VAT)?**
|
||||
### **Q: Where in my account do I enter tax information (VAT)?**
|
||||
|
||||
**A:** Web Vault (<https://vault.bitwarden.com>) and go to Settings > Organizations > {YOUR ORG NAME} > Settings sub-tab (Gears Icon) > My Organization > Tax Information.
|
||||
|
||||
**Q: Where in my account can I view my subscription plan?**
|
||||
### **Q: Where in my account can I view my subscription plan?**
|
||||
|
||||
**A:** Web Vault (<https://vault.bitwarden.com>) and go to Settings > Organizations > {YOUR ORG NAME} > Settings sub-tab (Gears Icon) > Subscription
|
||||
|
||||
**Q: Where in my account can I view Billing information?**
|
||||
### **Q: Where in my account can I view Billing information?**
|
||||
|
||||
**A:** Web Vault (<https://vault.bitwarden.com>) and go to Settings > Organizations > {YOUR ORG NAME} > Settings sub-tab (Gears Icon) > Billing.
|
||||
|
||||
**Q: How do I delete my account?**
|
||||
### **Q: How do I delete my account?**
|
||||
|
||||
**A:** You can refer to the following help article for information on how to delete your Bitwarden account: <https://help.bitwarden.com/article/delete-your-account/>
|
||||
|
||||
@@ -8,6 +8,25 @@ hidden: false
|
||||
tags: []
|
||||
---
|
||||
|
||||
## Table of Contents
|
||||
|
||||
- [**Bitwarden Server service/user account and (optional: systemd service configuration**)](#bitwarden-server-service-user-account-and--optional--systemd-service-configuration-)
|
||||
* [**Certificate Setup for Private CA, On-premises/self-hosted**](#--certificate-setup-for-private-ca--on-premises-self-hosted--)
|
||||
* [**Certificate Setup for Public CA, On-premises/self-hosted**](#--certificate-setup-for-public-ca--on-premises-self-hosted--)
|
||||
* [**Change Server Name**](#--change-server-name--)
|
||||
* [**Gmail self-hosted config**](#--gmail-self-hosted-config--)
|
||||
* [**High Availability**](#--high-availability--)
|
||||
* [**Let's Encrypt Manual Update (issue or domain/server name change)**](#--let-s-encrypt-manual-update--issue-or-domain-server-name-change---)
|
||||
* [**Migrate cloud to on-premise**](#--migrate-cloud-to-on-premise--)
|
||||
- [**Restore Bitwarden Server Detailed (Restore Backup)**](#--restore-bitwarden-server-detailed--restore-backup---)
|
||||
* [**Custom Server Ports**](#--custom-server-ports--)
|
||||
* [**SMTP Config w/ Mail Service Options**](#--smtp-config-w--mail-service-options--)
|
||||
* [**Trust a private CA issued or Self-signed certificate for Bitwarden Client**](#--trust-a-private-ca-issued-or-self-signed-certificate-for-bitwarden-client--)
|
||||
* [**Q: When does an Organization Invitation expire?**](#--q--when-does-an-organization-invitation-expire---)
|
||||
* [**Q: When does an Offline Vault session expire:**](#--q--when-does-an-offline-vault-session-expire---)
|
||||
* [**Q: When does a “Remember Me” 2FA selection:**](#--q--when-does-a--remember-me--2fa-selection---)
|
||||
* [**Q: How long are Event Logs stored:**](#--q--how-long-are-event-logs-stored---)
|
||||
|
||||
## Bitwarden Server service/user account and (optional: systemd service configuration)
|
||||
|
||||
{%note%}
|
||||
@@ -24,7 +43,7 @@ After those are verified, you will want to make sure the UID and GID in the /bwd
|
||||
7. Add service to start with system boot. sudo systemctl enable bitwarden.service
|
||||
{%endnote%}
|
||||
|
||||
**Certificate Setup for Private CA, On-premises/self-hosted**
|
||||
### **Certificate Setup for Private CA, On-premises/self-hosted**
|
||||
|
||||
When configuring your server you will need to have three files, private key, server cert, and the CA cert then you will configure their path in the config.yml file in the Bitwarden installation directory.
|
||||
|
||||
@@ -47,7 +66,7 @@ private.key`
|
||||
```
|
||||
Please make sure all of your CA certificates are all included in the CA certificate chain file if you have a Root CA and Intermediate CA certificate.
|
||||
|
||||
**Certificate Setup for Public CA, On-premises/self-hosted**
|
||||
### **Certificate Setup for Public CA, On-premises/self-hosted**
|
||||
|
||||
You will need to create a private key for the Bitwarden server. Then you can generate a CSR. You can use OpenSSL to accomplish this. Once you have generated the CSR then you can provide it to the Certificate Authority you are using to provide your server/site certificate. After you generate your key and certs, place them in the ./bwdata/ssl directory. Then you will need to map them in ./bwdata/config.yml. When configuring your server, you will need to have three files, private key, server cert, and the ca-cert then you will configure their path in the config.yml file in the Bitwarden installation directory. The path that is defined in the config.yml is actually the location inside the NGINX container. The directory on the host is mapped to the container so you will actually want to make sure your correct certificate related files are under the ./bwdata/ssl/ directory. You should only ever need to work with the files under ./bwdata/ssl/, you do not want to work with files directly inside any container. It should line up like this (bitwarden.domain.local is only an example):
|
||||
|
||||
@@ -65,7 +84,7 @@ private.key
|
||||
```
|
||||
Please make sure all of your CA certificates are all included in the CA certificate chain file if you have a Root CA and Intermediate CA certificate.
|
||||
|
||||
**Change Server Name**
|
||||
### **Change Server Name**
|
||||
|
||||
In order to change the server name of your Bitwarden Server, you will need to configure the `url` in the `./bwdata/config.yml` with the new server name and the run the ./bitwarden.sh rebuild command. Next you will want to make sure the new name or FQDN has been set on all the `globalSettings__baseServiceUri__` variables in the `./bwdata/env/global.override.env` file. You will also need to make sure your certificate contains a Subject Alternative Name (SAN) with the new server FQDN.
|
||||
|
||||
@@ -84,7 +103,7 @@ openssl dhparam -out ./bwdata/letsencrypt/live/<your.domain.com>/dhparam.pem 204
|
||||
./bitwarden.sh start
|
||||
```
|
||||
|
||||
**Gmail self-hosted config**
|
||||
### **Gmail self-hosted config**
|
||||
|
||||
You can configure your Bitwarden Server to send email using your Gmail account by configuring these variable in the ./bwdata/env/global.override.env file. (Please note, with ssl=false it will default to use TLS)
|
||||
```
|
||||
@@ -97,11 +116,11 @@ globalSettings__mail__smtp__password=Gmail-password
|
||||
```
|
||||
If you are using Two-Step Authentication with your Gmail account then you will need to generate an app-specific password for use with Bitwarden. You can generate an app-specific password by signing in to your Google and following their instructions. Once you have the app-specific password, enter it into Bitwarden's SMTP configuration in the ./bwdata/env/global.override.env file.
|
||||
|
||||
**High Availability**
|
||||
### **High Availability**
|
||||
|
||||
High availability can be achieved by either configuring multiple instances of the containers into a Docker Swarm, Kubernetes, etc. environment and/or you can point the database connection string that the containers reference to any MSSQL database or cluster. Then you would probably want to load balance the NGINX containers or however you choose to handle the front-end.
|
||||
|
||||
**Let's Encrypt Manual Update (issue or domain/server name change)**
|
||||
### **Let's Encrypt Manual Update (issue or domain/server name change)**
|
||||
|
||||
```
|
||||
./bitwarden.sh stop
|
||||
@@ -116,7 +135,7 @@ openssl dhparam -out ./bwdata/letsencrypt/live/<your.domain.com>/dhparam.pem 204
|
||||
./bitwarden.sh rebuild
|
||||
./bitwarden.sh start
|
||||
```
|
||||
**Migrate cloud to on-premise**
|
||||
### **Migrate cloud to on-premise**
|
||||
|
||||
In order to migrate your data from a Bitwarden Cloud account to a self-hosted Bitwarden Server, you will want to follow the on-premise installation instructions:
|
||||
<https://help.bitwarden.com/article/install-on-premise/>
|
||||
@@ -129,7 +148,7 @@ Once you have completed the import, which will include the Collections, Items an
|
||||
|
||||
Please take note of the backup procedure: https://help.bitwarden.com/article/backup-on-premise/
|
||||
|
||||
**Restore Bitwarden Server Detailed (Restore Backup)**
|
||||
## **Restore Bitwarden Server Detailed (Restore Backup)**
|
||||
|
||||
Do you have a full backup of the entire Bitwarden Server directory (bwdata)? If so you can simply copy that back to the server and run the normal start command.
|
||||
|
||||
@@ -164,11 +183,11 @@ Password: (Please note, you will want to get the database sa password from the /
|
||||
|
||||
You can now exit the container and then you will not need to restart the Bitwarden Server as normal.
|
||||
|
||||
**Custom Server Ports**
|
||||
### **Custom Server Ports**
|
||||
|
||||
To use custom ports instead of 80 and 443, you will need to set the new ports in the config.yml and then run the rebuild command (./bitwarden.sh rebuild). Next you will want to make sure the custom https port has been set on all the globalSettings__baseServiceUri__ variables in the ./bwdata/env/global.override.env file.
|
||||
|
||||
**SMTP Config w/ Mail Service Options**
|
||||
### **SMTP Config w/ Mail Service Options**
|
||||
|
||||
- Have you already configured an SMTP server in your Bitwarden's ./bwdata/env/global.override.env file? You will want to check the post-install steps which cover SMTP configuration:
|
||||
<https://help.bitwarden.com/article/install-on-premise/#post-install-environment-configuration>
|
||||
@@ -177,7 +196,7 @@ If you edit the ./bwdata/env/global.override.env file on your server, you will w
|
||||
|
||||
- Do you currently have a mail server or a mail service you currently use which can relay email from your Bitwarden server? If you don't then you may want to consider a service such as Mailgun (<https://www.mailgun.com/>) or SparkPost (<https://www.sparkpost.com/>) which allows for many relayed emails for free per month.
|
||||
|
||||
**Trust a private CA issued or Self-signed certificate for Bitwarden Client**
|
||||
### **Trust a private CA issued or Self-signed certificate for Bitwarden Client**
|
||||
|
||||
When using a self-signed certificate, you will need to add the certificate to your OS's Trusted Root Certification Authorities Store. Are you running the Directory Connector on Windows or Linux? If you are using Windows then you can simply run certmgr.msc and then import the certificate into the correct store/folder. If you are using Linux then you will want to add the certificate to these directories:
|
||||
```
|
||||
@@ -201,18 +220,18 @@ export `NODE_EXTRA_CA_CERTS=/path/to/cert/ca.crt`
|
||||
Windows:
|
||||
`NODE_EXTRA_CA_CERTS | C:\path\to\cert\ca.crt`
|
||||
|
||||
**When does an Organization Invitation expire?**
|
||||
### **Q: When does an Organization Invitation expire?**
|
||||
|
||||
**A:** 5 days (If self-hosting it can be configured with globalSettings__organizationInviteExpirationHours=120)
|
||||
|
||||
**When does an Offline Vault session expire:**
|
||||
### **Q: When does an Offline Vault session expire:**
|
||||
|
||||
**A:** 30 days except for mobile is 90 days
|
||||
|
||||
**When does a “Remember Me” 2FA selection:**
|
||||
### **Q: When does a “Remember Me” 2FA selection:**
|
||||
|
||||
**A:**30 days
|
||||
|
||||
**How long are Event Logs stored:**
|
||||
### **Q: How long are Event Logs stored:**
|
||||
|
||||
**A:** A retention policy is not configurable at this time.
|
||||
|
||||
@@ -7,8 +7,48 @@ popular: true
|
||||
hidden: false
|
||||
tags: []
|
||||
---
|
||||
## Table of contents
|
||||
|
||||
**Q: How do I change a collection via the CLI?**
|
||||
- [**Q: How do I change a collection via the CLI?**](#--q--how-do-i-change-a-collection-via-the-cli---)
|
||||
- [**Q: Can I install Bitwarden without Google Play?**](#--q--can-i-install-bitwarden-without-google-play---)
|
||||
- [**Q: How do I enable Autofill in Android?**](#--q--how-do-i-enable-autofill-in-android---)
|
||||
- [**Q: How do I view attachments?**](#--q--how-do-i-view-attachments---)
|
||||
- [**Q: What events are audited in my organization?**](#--q--what-events-are-audited-in-my-organization---)
|
||||
- [**Q: Can Bitwarden restore my individual vault?**](#--q--can-bitwarden-restore-my-individual-vault---)
|
||||
- [**Q: How do I backup my self-hosted server?**](#--q--how-do-i-backup-my-self-hosted-server---)
|
||||
- [**Q: I have invited a user to my organization but they cannot see shared items**](#--q--i-have-invited-a-user-to-my-organization-but-they-cannot-see-shared-items--)
|
||||
- [**Q: My organization owner is no longer with the company, how can a new owner be created?**](#--q--my-organization-owner-is-no-longer-with-the-company--how-can-a-new-owner-be-created---)
|
||||
- [**Q: How do I configure custom fields?**](#--q--how-do-i-configure-custom-fields---)
|
||||
- [**Q: How do I import my data if I don’t see my service on the import options?**](#--q--how-do-i-import-my-data-if-i-don-t-see-my-service-on-the-import-options---)
|
||||
- [**Q: How do I delete an item?**](#--q--how-do-i-delete-an-item---)
|
||||
- [**Q: Can I use Directory connector to sign into Bitwarden?**](#--q--can-i-use-directory-connector-to-sign-into-bitwarden---)
|
||||
- [**Q: How can I disable Firefox Autofill?**](#--q--how-can-i-disable-firefox-autofill---)
|
||||
- [**Q: Does Bitwarden have a way for me to let someone into my account if I am unable to log in?**](#--q--does-bitwarden-have-a-way-for-me-to-let-someone-into-my-account-if-i-am-unable-to-log-in---)
|
||||
- [**Q: How can I enable Auto-fill On Page Load?**](#--q--how-can-i-enable-auto-fill-on-page-load---)
|
||||
- [**Q: Does Bitwarden have an Encrypted Export File?**](#--q--does-bitwarden-have-an-encrypted-export-file---)
|
||||
- [**Q: Can I download Bitwarden on F-Droid? I cannot find it.**](#--q-can-i-download-bitwarden-on-f-droid--i-cannot-find-it--)
|
||||
- [**Q: How do I rename a folder?**](#--q-how-do-i-rename-a-folder---)
|
||||
- [**Q: I have forgotten my master password, what can I do?**](#--q--i-have-forgotten-my-master-password--what-can-i-do---)
|
||||
- [**Q: How do I hide passwords from users?**](#--q--how-do-i-hide-passwords-from-users---)
|
||||
- [**Q: How can I see the history of a password that has been changed?**](#--q--how-can-i-see-the-history-of-a-password-that-has-been-changed---)
|
||||
- [**Q: Can I see the history of the passwords I have generated?**](#--q--can-i-see-the-history-of-the-passwords-i-have-generated---)
|
||||
- [**Q: Can I export/import from iCloud/Mac Keychain?**](#--q--can-i-export-import-from-icloud-mac-keychain---)
|
||||
- [**Q: How do I enable iOS AutoFill?**](#--q--how-do-i-enable-ios-autofill---)
|
||||
- [**Q: Why does something I shared with the organization stay after I leave?**](#--q--why-does-something-i-shared-with-the-organization-stay-after-i-leave---)
|
||||
- [**Q: Why am I getting a ‘New Device’ Email Message?**](#--q--why-am-i-getting-a--new-device--email-message---)
|
||||
- [**Q: Can I use SMS 2FA?**](#--q--can-i-use-sms-2fa---)
|
||||
- [**Q: How do I install the Safari Extension?**](#--q--how-do-i-install-the-safari-extension---)
|
||||
- [**Q: How do I share items with Organization ?**](#--q--how-do-i-share-items-with-organization----)
|
||||
- [**Q: How can I start Bitwarden when Windows starts?**](#--q--how-can-i-start-bitwarden-when-windows-starts---)
|
||||
- [**Q: How do I perform a sync on my application?**](#--q--how-do-i-perform-a-sync-on-my-application---)
|
||||
- [**Q: What is TOTP and how can I use it?**](#--q--what-is-totp-and-how-can-i-use-it---)
|
||||
- [**Q: Why is U2F Not Supported on my iOS or Android App?**](#--q--why-is-u2f-not-supported-on-my-ios-or-android-app---)
|
||||
- [**Q: How do I unshare an item?**](#--q--how-do-i-unshare-an-item---)
|
||||
- [**Q: How do I use the web browser extension?**](#--q--how-do-i-use-the-web-browser-extension---)
|
||||
- [**Q: How do I add attachments?**](#--q--how-do-i-add-attachments---)
|
||||
- [**Q: I am asked for my master password even though I have PIN unlock enabled on iOS / Android**](#--q--i-am-asked-for-my-master-password-even-though-i-have-pin-unlock-enabled-on-ios---android--)
|
||||
|
||||
### **Q: How do I change a collection via the CLI?**
|
||||
|
||||
**A:** In order to change a Collection, you will use a dedicated command (bw edit item-collections).
|
||||
|
||||
@@ -18,11 +58,11 @@ $ echo '["a17a5b7f-66b8-4980-91a1-aaac005df696"]' | bw encode | bw edit item-col
|
||||
```
|
||||
You can add multiple Collection IDs at the same time by using a comma to separate them.
|
||||
|
||||
**Q: Can I install Bitwarden without Google Play?**
|
||||
### **Q: Can I install Bitwarden without Google Play?**
|
||||
|
||||
**A:** Yes! You can download directly from GitHub <https://github.com/bitwarden/mobile/releases> or via F-Droid by adding our repo <https://mobileapp.bitwarden.com/fdroid/>
|
||||
|
||||
**Q: How do I enable Autofill in Android?**
|
||||
### **Q: How do I enable Autofill in Android?**
|
||||
|
||||
**A:** There are two services that need to be enabled on Android to cover all Auto-fill scenarios, AUTO-FILL SERVICE and AUTO-FILL ACCESSIBILITY SERVICE. These services can be enabled from within the Bitwarden App under Settings.
|
||||
|
||||
@@ -30,34 +70,34 @@ When configured, you should see "Enabled" in green text. Double-check under the
|
||||
|
||||
One last thing you will want to check is the battery optimization settings on your phone and make sure it is turned off for Bitwarden. Often, Android Battery Optimization will turn off services to save battery and in turn kill the auto-fill services.
|
||||
|
||||
**Q: How do I view attachments?**
|
||||
### **Q: How do I view attachments?**
|
||||
|
||||
**A:** If you are using the mobile app then you will select an item to view it and then select the "3 dots" menu at the top right of the app window to download and view the attachment.
|
||||
|
||||
**A:** Here you can see the ways to attach a file in all other clients: <https://help.bitwarden.com/article/attachments/>
|
||||
|
||||
**Q: What events are audited in my organization?**
|
||||
### **Q: What events are audited in my organization?**
|
||||
|
||||
**A:** You can check to see what events are captured in this article: <https://bitwarden.com/help/article/event-logs/>
|
||||
|
||||
**Q: Can Bitwarden restore my individual vault?**
|
||||
### **Q: Can Bitwarden restore my individual vault?**
|
||||
|
||||
Bitwarden is unable to restore user vaults. We recommend everyone make regular backups (via export) of their vault data. You can learn more about backing up your vault here:
|
||||
<https://bitwarden.com/help/article/export-your-data/>
|
||||
|
||||
**Q: How do I backup my self-hosted server?**
|
||||
### **Q: How do I backup my self-hosted server?**
|
||||
|
||||
**A:** Please see this helpful article regarding backup procedures for your self-hosted server: <https://help.bitwarden.com/article/backup-on-premise/>
|
||||
|
||||
**Q: I have invited a user to my organization but they cannot see shared items**
|
||||
### **Q: I have invited a user to my organization but they cannot see shared items**
|
||||
|
||||
**A:** Once a user has accepted the invitation, an Organization Owner or Admin will need to go to the People management page and "Confirm" the user. This is a very important step as it completes the public-key exchange allowing for the sharing of encrypted information.
|
||||
|
||||
**Q: My organization owner is no longer with the company, how can a new owner be created?**
|
||||
### **Q: My organization owner is no longer with the company, how can a new owner be created?**
|
||||
|
||||
**A:** We recommend having multiple and dedicated owner accounts to prevent this situation, however, if you need assistance with this, please contact customer success here: <https://bitwarden.com/contact>
|
||||
|
||||
**Q: How do I configure custom fields?**
|
||||
### **Q: How do I configure custom fields?**
|
||||
|
||||
**A:** Here is an example of how to configure a Custom Field:
|
||||
|
||||
@@ -70,39 +110,39 @@ Bitwarden is unable to restore user vaults. We recommend everyone make regular b
|
||||
7. Save.
|
||||
Now when you auto-fill, the additional field should be there. Please see this help article for more information: <https://help.bitwarden.com/article/custom-fields/>
|
||||
|
||||
**Q: How do I import my data if I don’t see my service on the import options?**
|
||||
### **Q: How do I import my data if I don’t see my service on the import options?**
|
||||
|
||||
**A:** If we do not have support for the service you are using, then you will have the option of creating a generic CSV to fit our format. We have detailed info on this format and a template file you can use located here, <https://help.bitwarden.com/article/import-data/#generic-csv-format-individual-account>.
|
||||
|
||||
You can also generate a dummy JSON export file from Bitwarden to use as a template if you prefer working with JSON.
|
||||
|
||||
**Q: How do I delete an item?**
|
||||
### **Q: How do I delete an item?**
|
||||
|
||||
**A:** In order to delete an item, you will first need to edit the item and then go to the bottom of the edit page. You can then select Delete. Once deleted, the item will be in the trash. In order to permanently delete, you will need to remove it from the trash.
|
||||
|
||||
To learn more about managing items, check out this article: <https://bitwarden.com/help/article/managing-items/>
|
||||
|
||||
**Q: Can I use Directory connector to sign into Bitwarden?**
|
||||
### **Q: Can I use Directory connector to sign into Bitwarden?**
|
||||
|
||||
**A:** The Directory Connector tool provides the functions to automatically provision and deprovision users, groups, and group associations from your user directory (LDAP, Active Directory, G Suite, Azure AD, or Okta).
|
||||
|
||||
To use an existing identity provider for authentication, you’ll need to subscribe to our enterprise plan and configure it.
|
||||
|
||||
**Q: How can I disable Firefox Autofill?**
|
||||
### **Q: How can I disable Firefox Autofill?**
|
||||
|
||||
You will want to check the settings of the browser. First, you will select the Options Menu in the top right corner of the window. It is the 3 line icon or "hamburger button" as some people call it. Then select Logins and Passwords. A small window will open and you will uncheck the box for Autofill logins and passwords. Then you can close the small Logins windows and go back to the Options Menu and select Options. Now find the section in my image provided and uncheck those boxes.
|
||||
|
||||
**Q: Does Bitwarden have a way for me to let someone into my account if I am unable to log in?**
|
||||
### **Q: Does Bitwarden have a way for me to let someone into my account if I am unable to log in?**
|
||||
|
||||
**A:** This is what we call Emergency Access feature, and it is one of our most requested according to our community. We have added this feature to our product road map and intend to bring it into the platform soon.
|
||||
|
||||
**Q: How can I enable Auto-fill On Page Load?**
|
||||
### **Q: How can I enable Auto-fill On Page Load?**
|
||||
|
||||
**A:** In order to perform an autofill when a website or page loads, you will want to go to Settings > Options and select "Enable Auto-fill On Page Load".
|
||||
|
||||
If you do not want to enable autofill when a page loads and still want the ability to autofill easily and quickly then you may want to try using the keyboard shortcuts or one of the other autofill methods shown here: <https://help.bitwarden.com/article/auto-fill-browser/>
|
||||
|
||||
**Q: Does Bitwarden have an Encrypted Export File?**
|
||||
### **Q: Does Bitwarden have an Encrypted Export File?**
|
||||
|
||||
**A:** Currently Bitwarden doesn’t have a native encrypted export, but it is on our roadmap for 2020.
|
||||
|
||||
@@ -116,28 +156,28 @@ You can learn more about PeaZip here:
|
||||
Disclaimer: Please note that PeaZip is a third party program and is not supported by Bitwarden. These links were shared with you as an option for you to use at your own risk.
|
||||
{%endwarning%}
|
||||
|
||||
**Q:Can I download Bitwarden on F-Droid? I cannot find it.**
|
||||
### **Q: Can I download Bitwarden on F-Droid? I cannot find it.**
|
||||
|
||||
**A:** Yes, by adding our official private repo which removes all non-approved libraries: <https://mobileapp.bitwarden.com/fdroid/>
|
||||
|
||||
Unfortunately, F-Droid can not compile our app from source as it is based on Xamarin and it is not supported by F-Droid's current compiler methods, so we must use a separate repo.
|
||||
|
||||
**Q:How do I rename a folder?**
|
||||
### **Q: How do I rename a folder?**
|
||||
|
||||
**A:** From your Web Vault, in the left-hand column labeled "Filters", find the folder you would like to change and select it. Once the folder is open you will see a "Pencil" icon next to the name that you just selected. Click that icon and a pop-up will appear allowing you to edit the name.
|
||||
|
||||
**Q: I have forgotten my master password, what can I do?**
|
||||
### **Q: I have forgotten my master password, what can I do?**
|
||||
|
||||
**A:** Please see our article here:
|
||||
<https://bitwarden.com/help/article/forgot-master-password/>
|
||||
|
||||
**Q: How do I hide passwords from users?**
|
||||
### **Q: How do I hide passwords from users?**
|
||||
|
||||
**A:** You can enable the hiding of passwords by enabling “hide passwords” on the collection assignment page.
|
||||
|
||||
You can learn more about access control here: <https://bitwarden.com/help/article/user-types-access-control>
|
||||
|
||||
**Q: How can I see the history of a password that has been changed?**
|
||||
### **Q: How can I see the history of a password that has been changed?**
|
||||
|
||||
The ability to view the password history of a Login Item is available. You can open the item in question and select the "1" next to Password History near the bottom of the window.
|
||||
|
||||
@@ -145,11 +185,11 @@ The ability to view the password history of a Login Item is available. You can o
|
||||
Clicking on the number will expose the historical password values in plain text immediately.
|
||||
{%endwarning%}
|
||||
|
||||
**Q: Can I see the history of the passwords I have generated?**
|
||||
### **Q: Can I see the history of the passwords I have generated?**
|
||||
|
||||
**A:** You can view the history of the Password Generator but please note that is a separate history per app/client. This information is not synchronized between devices.
|
||||
|
||||
**Q: Can I export/import from iCloud/Mac Keychain?**
|
||||
### **Q: Can I export/import from iCloud/Mac Keychain?**
|
||||
|
||||
**A:** There isn't an official way to export the data from iCloud, Mac Keychain or Safari as Apple doesn't provide this ability.
|
||||
|
||||
@@ -163,7 +203,7 @@ Please note that these 3rd party scripts/programs are unsupported by Bitwarden a
|
||||
|
||||
Once you have exported your data, here is a helpful article for importing your data from the two mentioned programs: <https://help.bitwarden.com/article/import-data/>
|
||||
|
||||
**Q: How do I enable iOS AutoFill?**
|
||||
### **Q: How do I enable iOS AutoFill?**
|
||||
|
||||
**A:** Make sure Bitwarden is set to your AutoFill app by going to your iOS Settings > Passwords & Accounts > AutoFill Passwords > Bitwarden.
|
||||
|
||||
@@ -171,17 +211,17 @@ While testing Bitwarden, it is best to only have Bitwarden enabled to avoid any
|
||||
|
||||
You can see more about Bitwarden for iOS here: <https://bitwarden.com/help/article/getting-started-ios/>
|
||||
|
||||
**Q: Why does something I shared with the organization stay after I leave?**
|
||||
### **Q: Why does something I shared with the organization stay after I leave?**
|
||||
|
||||
**A:** When a user shares an item with an Organization, the Organization takes over ownership of the item. Even if the user account has its association with the Organization removed or if the user account is deleted, the item will remain with the Organization.
|
||||
|
||||
**Q: Why am I getting a ‘New Device’ Email Message?**
|
||||
### **Q: Why am I getting a ‘New Device’ Email Message?**
|
||||
|
||||
**A:** Typically this occurs for users that have a setting on their browser which clears their local storage and/or cookies whenever they close the browser or while they are using the browser. There are extensions that perform these actions. If this happens, you lose the indicator which tells our servers that it is an existing device. New device notification messages are not contingent on the IP address, only the device itself. We use local storage in the browser or client to label the device with an id. If that id has never logged in before then you will get an email. If a user clears this local storage, a new id is generated for that device and it will get a new email.
|
||||
|
||||
You may need to make an exception for Bitwarden or configure your whitelist to keep the cookie or local storage from being cleared for Bitwarden. This could also happen if you have your browser set to never remember history.
|
||||
|
||||
**Q: Can I use SMS 2FA?**
|
||||
### **Q: Can I use SMS 2FA?**
|
||||
|
||||
**A:** We do not support SMS 2FA due to vulnerabilities including SIM hijacking. We also do not recommend SMS 2FA for other accounts unless it is the only available method, as any second factor is recommended over having none.
|
||||
|
||||
@@ -191,13 +231,13 @@ You may need to make an exception for Bitwarden or configure your whitelist to k
|
||||
|
||||
Currently, the Families plan introduced in September 2020, supports premium features for up to 6 users.
|
||||
|
||||
**Q: How do I install the Safari Extension?**
|
||||
### **Q: How do I install the Safari Extension?**
|
||||
|
||||
**A:** The new Safari extension is now packaged with the Bitwarden Desktop App. You can download the latest app here: https://vault.bitwarden.com/download/?app=desktop&platform=macos. You can also use the App Store version.
|
||||
|
||||
Be sure to run the application once. If the extension still does not appear, it may just need to be enabled. In Safari, check under Preferences > Extensions
|
||||
|
||||
**Q: How do I share items with Organization ?**
|
||||
### **Q: How do I share items with Organization ?**
|
||||
|
||||
**A:** You will want to log into the Web Vault (<https://vault.bitwarden.com>) and select the small gear menu that appears to the right of an item when mouse over it and select share.
|
||||
|
||||
@@ -205,7 +245,7 @@ Be sure to run the application once. If the extension still does not appear, it
|
||||
|
||||
You can bulk share items by checking the box next to multiple items and then selecting the gear menu at the top next to My Vault and then select Share.
|
||||
|
||||
**Q: How can I start Bitwarden when Windows starts?**
|
||||
### **Q: How can I start Bitwarden when Windows starts?**
|
||||
|
||||
In order to set Bitwarden Desktop to startup, please follow these steps:
|
||||
1. Select the Start (Windows Logo) button, select All apps, and scroll to find the Bitwarden Desktop app/shortcut.
|
||||
@@ -213,11 +253,11 @@ In order to set Bitwarden Desktop to startup, please follow these steps:
|
||||
3. With the file location open, press the Windows logo key + R, type shell:startup, then select OK. This opens the Startup folder.
|
||||
4. Copy and paste the shortcut to the Bitwarden Desktop app from the file location to the Startup folder.
|
||||
|
||||
**Q: How do I perform a sync on my application?**
|
||||
### **Q: How do I perform a sync on my application?**
|
||||
|
||||
**A:** You can find more on vault syncing here: <https://bitwarden.com/help/article/vault-sync/>.
|
||||
|
||||
**Q: What is TOTP and how can I use it?**
|
||||
### **Q: What is TOTP and how can I use it?**
|
||||
|
||||
**A:** Time-based One-time Password (TOTP) - <https://en.wikipedia.org/wiki/Time-based_One-time_Password_algorithm>
|
||||
|
||||
@@ -231,17 +271,17 @@ Now, Bitwarden will store and generate the timed code that you will be asked for
|
||||
|
||||
Whenever you auto-fill a website that has TOTP attached, the code will automatically be copied to your device's system clipboard. Now you can quickly paste the code into the field when challenged.
|
||||
|
||||
**Q: Why is U2F Not Supported on my iOS or Android App?**
|
||||
### **Q: Why is U2F Not Supported on my iOS or Android App?**
|
||||
|
||||
**A:** At this time, due to platform/OS limitations, FIDO U2F cannot be used with all Bitwarden applications. You should enable another two-step login provider so that you can access your account when FIDO U2F cannot be used. We are expanding our U2F capabilities
|
||||
|
||||
**Q: How do I unshare an item?**
|
||||
### **Q: How do I unshare an item?**
|
||||
|
||||
**A:** At this time there isn't an "unshare" option. You will need to manually create or clone the item back into your personal vault and then delete the item from the Organization. You can also use an export/import method if you ever need to move multiple items back to a personal vault.
|
||||
|
||||
Alternatively if you want to 'unshare' it just from non-admin users, you can create a collection for admin-owned items and assign the item to *only* that collection.
|
||||
|
||||
**Q: How do I use the web browser extension?**
|
||||
### **Q: How do I use the web browser extension?**
|
||||
|
||||
**A:** Using the Bitwarden Web Browser Extension is a good way to add your passwords to your vault. Anytime it detects a password field on a website that it doesn't have in its database, it will ask to save.
|
||||
|
||||
@@ -259,7 +299,7 @@ More helpful videos from the Bitwarden Community on YouTube:
|
||||
- <https://youtu.be/TREdS8iq6Qg>
|
||||
- <https://youtu.be/uF6tzGYaIxg>
|
||||
|
||||
**Q: How do I add attachments?**
|
||||
### **Q: How do I add attachments?**
|
||||
|
||||
**A:** Support for attachments require:
|
||||
|
||||
@@ -274,7 +314,7 @@ If you have a personal premium membership or are a member of an enterprise organ
|
||||
|
||||
If you are a member of an organization that offers attachments, you’ll need to create the item *within the organization vault* - and then proceed to edit the item and add the attachment. Please note that personal items within this configuration will not support attachments.
|
||||
|
||||
**Q: I am asked for my master password even though I have PIN unlock enabled on iOS / Android**
|
||||
### **Q: I am asked for my master password even though I have PIN unlock enabled on iOS / Android**
|
||||
|
||||
**A:** When you enable PIN unlock, you are prompted if you’d like to use your Master Password after an application restarted (closed). If you select yes, if the app is closed or backgrounded, the PIN will be prompted.
|
||||
|
||||
|
||||
@@ -8,8 +8,23 @@ hidden: false
|
||||
tags: []
|
||||
---
|
||||
|
||||
## Compliance General
|
||||
## Table of Contents
|
||||
|
||||
- [Compliance General](#compliance-general)
|
||||
* [Current Certifications](#current-certifications)
|
||||
* [GDPR](#gdpr)
|
||||
* [SOC Certifications](#soc-certifications)
|
||||
- [Desktop Electron Backdoor Concern](#desktop-electron-backdoor-concern)
|
||||
- [Duo MFA / 2FA / Two-step Login Requirement](#duo-mfa---2fa---two-step-login-requirement)
|
||||
- [New Device Not Recognized](#new-device-not-recognized)
|
||||
- [Master Password Stored Locally?](#master-password-stored-locally-)
|
||||
- [Third party scripts, libraries, and services](#third-party-scripts--libraries--and-services)
|
||||
- [Security General (Whitepaper, Audit report, etc.)](#security-general--whitepaper--audit-report--etc-)
|
||||
- [Self-signed Certificate Setup, On-premises/self-hosted](#self-signed-certificate-setup--on-premises-self-hosted)
|
||||
- [Web Browser Extension Security/Safety Concern](#web-browser-extension-security-safety-concern)
|
||||
- [Web Browser Permission Request](#web-browser-permission-request)
|
||||
|
||||
## Compliance General
|
||||
|
||||
### Current Certifications
|
||||
|
||||
|
||||
Reference in New Issue
Block a user