From e3a499dad413a89e94ea2e569ce49eb2b9346cb5 Mon Sep 17 00:00:00 2001 From: Trey Greer <61418192+tgreer-bw@users.noreply.github.com> Date: Fri, 16 Jul 2021 09:19:53 -0400 Subject: [PATCH] added note about trying another app/device when MP seems incorrect (#675) --- _articles/account/forgot-master-password.md | 6 ++++-- 1 file changed, 4 insertions(+), 2 deletions(-) diff --git a/_articles/account/forgot-master-password.md b/_articles/account/forgot-master-password.md index 5f7c00a9..70f70e7c 100644 --- a/_articles/account/forgot-master-password.md +++ b/_articles/account/forgot-master-password.md @@ -17,9 +17,11 @@ Before deleting your account: **First**, use the [Get master password hint](https://vault.bitwarden.com/#/hint){:target="\_blank"} link if you have a hint setup. Hints will be emailed to the email address associated with your account. If you don't have a hint setup, you'll get an email reporting this. -**Second**, if you have a designated Trusted Emergency Contact established using [Emergency Access]({{site.baseurl}}/article/emergency-access/), get in contact with them to regain Read or Takeover access to your account. +**Second**, if you're having issues logging in with a Bitwarden client application, try logging in using another type of client, or on another device. -**Third**, if you're using any Bitwarden client applications (Mobile Apps, Browser Extensions, etc.), you should check whether any of these sessions are still logged in prior to deleting your account. If a client application is still logged in, you should manually catalogue your Vault items to preserve your data. +**Third**, if you have a designated Trusted Emergency Contact established using [Emergency Access]({{site.baseurl}}/article/emergency-access/), get in contact with them to regain Read or Takeover access to your account. + +**Lastly**, if you're using any Bitwarden client applications (Mobile Apps, Browser Extensions, etc.), you should check whether any of these sessions are still logged in prior to deleting your account. If a client application is still logged in, you should manually catalogue your Vault items to preserve your data. {% endcallout %} If you weren't able to gain access to your Vault, complete the following steps to delete your account: