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https://github.com/bitwarden/help
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Misc (#807)
* tip - export format when uploading to a new account * update on premise - cron example * note on failed pin attempts * strike email requirement for self-host licensing * FAQ item on changing sp entity id, acs, callback path, etc. * tips on --apikey for CLI in SSO required organizations * issue 804
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@@ -55,6 +55,8 @@ To export your personal Vault data from the Web Vault:
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1. Select **Tools** from the top navigation bar.
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2. Select **Export Vault** from the left-hand Tools menu.
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3. On the Vault Export page, choose a **File Format** (`.json`, `.csv`, or `.json (Encrypted)`).
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{% callout success %}If you need to import this data into a new Bitwarden account, choose the regular `.json` format (**not** `.json (Encrypted)`).{% endcallout %}
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4. Enter your **Master Password** and select the **Export Vault** button.
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{% endcapture %}
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@@ -70,6 +72,8 @@ To export your personal Vault data from a Browser Extension:
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1. Open the {% icon fa-cogs %} **Settings** tab.
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2. Scroll down to the **Tools** section and select the **Export Vault** option.
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3. On the Export Vault view, choose a **File Format** (`.json`, `.csv`, or `.json (Encrypted)`).
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{% callout success %}If you need to import this data into a new Bitwarden account, choose the regular `.json` format (**not** `.json (Encrypted)`).{% endcallout %}
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4. Enter your **Master Password** and select **Submit**.
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{% callout info %}
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@@ -90,6 +94,8 @@ To export your personal Vault data from a Desktop app:
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1. From the menu bar, navigate to **File** → **Export Vault**.
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2. In the Export Vault window, choose a **File Format** (`.json`, `.csv`, or `.json (Encryped)`).
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{% callout success %}If you need to import this data into a new Bitwarden account, choose the regular `.json` format (**not** `.json (Encrypted)`).{% endcallout %}
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3. Enter your **Master Password** and select the {% icon fa-download %} **Download** button.
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{% endcapture %}
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@@ -105,6 +111,8 @@ To export your personal Vault data from a Mobile app:
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1. Tap the {% icon fa-cogs %} **Settings** tab.
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2. Scroll down to the **Tools** section and tap the **Export Vault** option.
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3. On the Export Vault view, choose a **File Format** (`.json`, `.csv`, or `.json (Encrypted)`).
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{% callout success %}If you need to import this data into a new Bitwarden account, choose the regular `.json` format (**not** `.json (Encrypted)`).{% endcallout %}
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4. Enter your **Master Password** and tap the **Export Vault** button.
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{% endcapture %}
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@@ -11,7 +11,7 @@ description: "This article explains what to do if you forgot your master passwor
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As described in the [Your Master Password]({{site.baseurl}}/article/master-password/) article, Bitwarden has no knowledge of, way to retrieve, or way to reset your Master Password.
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If you've already lost your Master Password, there is unfortunately no way for anyone to recover the account or the data stored in your Personal Vault unless you're enrolled in [Organization Master Password Reset]({{site.baseurl}}/article/admin-reset/). You will need to delete your account and start a new one.
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If you've already lost your Master Password, there is unfortunately no way for anyone to recover the account or the data stored in your Personal Vault unless you're enrolled in [Organization Master Password Reset]({{site.baseurl}}/article/admin-reset/) or have a designated [trusted emergency contact]({{site.baseurl}}/article/emergency-access). You will need to delete your account and start a new one.
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{% callout success %}
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Before deleting your account:
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@@ -20,7 +20,7 @@ Before deleting your account:
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**Second**, if you're having issues logging in with a Bitwarden client application, try logging in using another type of client, or on another device.
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**Third**, if you have a designated Trusted Emergency Contact established using [Emergency Access]({{site.baseurl}}/article/emergency-access/), get in contact with them to regain Read or Takeover access to your account.
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**Third**, if you have a designated Trusted Emergency Contact established using [Emergency Access]({{site.baseurl}}/article/emergency-access/), get in contact with them to regain Read or Takeover access to your account. Or, if your Organization uses [Admin Password Reset]({{site.baseurl}}/article/admin-reset/), reach out to an administrator.
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**Lastly**, if you're using any Bitwarden client applications (Mobile Apps, Browser Extensions, etc.), you should check whether any of these sessions are still logged in prior to deleting your account. If a client application is still logged in, you should manually catalogue your Vault items to preserve your data.
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{% endcallout %}
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@@ -56,7 +56,7 @@ Other logged-in client applications (Mobile Apps, Browser Extensions, etc.) may
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As described in the [About Your Master Password](#about-your-master-password) section, Bitwarden has no knowledge of, way to retrieve, or way to reset your Master Password.
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If you've already lost your Master Password, there is unfortunately no way for the team to recover the account or the data therein. You will need to delete your account and start a new one.
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If you've already lost your Master Password, there is unfortunately no way for anyone to recover the account or the data stored in your Personal Vault unless you're enrolled in [Organization Master Password Reset]({{site.baseurl}}/article/admin-reset/) or have a designated [trusted emergency contact]({{site.baseurl}}/article/emergency-access). You will need to delete your account and start a new one.
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{% callout success %}
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If you're using any Bitwarden client applications (Mobile Apps, Browser Extensions, etc.) you should check whether any of these sessions are still logged in prior to deleting your account. If a client application is still logged in, you should manually catalogue your Vault items to preserve your data.
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@@ -13,6 +13,10 @@ Bitwarden can be configured to accept a Personal Identification Number (PIN) as
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PINs can **only be used to unlock** your Vault, you will still be required to use your Master Password and any enabled [Two-step Login method]({{site.baseurl}}/article/setup-two-step-login/) when you **log in**. If you're not sure of the difference, scroll down to [Understanding Unlock vs. Log In](#understanding-unlock-vs-log-in).
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{% callout info %}
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After 5 failed PIN attempts, the Bitwarden app will automatically log out of your account.
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{% endcallout %}
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## Enable Unlock with PIN
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Unlock with PIN can be enabled for Bitwarden Browser Extensions, Desktop, and Mobile:
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