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Kyle Spearrin
2017-05-25 23:32:53 -04:00
parent f080b82e2b
commit f94e50c8c5
2 changed files with 2 additions and 2 deletions
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_articles/account/forgot-master-password.md
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@@ -9,4 +9,4 @@ tags: [master password, account]
Unlike most services that you use on the internet, due to the way bitwarden works there is no way to reset your master password in the event that you forget it. This is because all of your vault data in encrypted with your master password, therefore it is impossible to unlock without it. This is why whenever you change your master password the normal way you must also always provide your current master password.
If you have forgotten your master password unfortunately there is no way to fully recover the account. The only option to gain access to the account again is to have the account deleted by [contacting bitwarden support](https://bitwarden.com/contact). Note that deleting the account will also delete all of your stored login data associated with the account. If you still have an active login session open in the browser extension you can export your data from **Tools** -> **Export Vault** so that you can import it back in after the account has been deleted and you have registered again.
If you have forgotten your master password unfortunately there is no way to fully recover the account. The only option to gain access to the account again is to have the account deleted by [contacting bitwarden support](https://bitwarden.com/contact) so that you can register again and start over. Note that deleting the account will also delete all of your stored login data associated with the account. If you still have an active login session open in the browser extension you can export your data from **Tools** -> **Export Vault** so that you can import it back in after the account has been deleted and you have registered again.

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_articles/account/lost-two-step-device.md
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@@ -11,4 +11,4 @@ If you have lost access to the device that you use for two-step login (2FA) you
The recovery process will deactivate two-step login on the account so that you can log in without requiring the normal two-step login verification code. You will need to re-enable two-step login in the web vault if you wish to continue using it after recovering the account.
If you do not have your recovery code, unfortunately there is no way to fully recover the account. The only option to gain access to the account again is to have the account deleted by [contacting bitwarden support](https://bitwarden.com/contact). Note that deleting the account will also delete all of your stored login data associated with the account. If you still have an active login session open in the browser extension you can export your data from **Tools** -> **Export Vault** so that you can import it back in after the account has been deleted and you have registered again.
If you do not have your recovery code, unfortunately there is no way to fully recover the account. The only option to gain access to the account again is to have the account deleted by [contacting bitwarden support](https://bitwarden.com/contact) so that you can register again and start over. Note that deleting the account will also delete all of your stored login data associated with the account. If you still have an active login session open in the browser extension you can export your data from **Tools** -> **Export Vault** so that you can import it back in after the account has been deleted and you have registered again.