mirror of
https://github.com/bitwarden/help
synced 2026-01-07 11:03:46 +00:00
update links to work with netlify
This commit is contained in:
DanHillesheim
@@ -11,7 +11,7 @@ order: "09"
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This article contains Frequently Asked Questions (FAQs) regarding **Plans and Pricing**.
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For help selecting the right Bitwarden plan for you, refer to [What Plan is Right for Me?]({% link _articles/plans-and-pricing/what-plan-is-right-for-me.md %}) and [About Bitwarden Plans]({% link _articles/plans-and-pricing/about-bitwarden-plans.md %}).
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For help selecting the right Bitwarden plan for you, refer to [What Plan is Right for Me?]({{site.baseurl}}/what-plan-is-right-for-me/) and [About Bitwarden Plans]({{site.baseurl}}/about-bitwarden-plans/).
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## Account Management
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@@ -25,7 +25,7 @@ You can read more about Docker and container technologies at [Docker's Website](
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### Q: How do I backup and restore my self-hosted instance?
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**A:** Bitwarden takes automated nightly backups of the `bitwarden-mssql` database container in order to protect your stored credentials. For help with manual backups, or help restoring a backup, see [Backup your Hosted Data]({% link _articles/hosting/backup-on-premise.md %}).
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**A:** Bitwarden takes automated nightly backups of the `bitwarden-mssql` database container in order to protect your stored credentials. For help with manual backups, or help restoring a backup, see [Backup your Hosted Data]({{site.baseurl}}/backup-on-premise/).
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### Q: What are my installation id and installation key used for?
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@@ -51,7 +51,7 @@ If you are using Let's Encrypt certificate, you'll need to [Manually Update Your
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### Q: How do I set up an SMTP Mail Server?
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**A:** Connect your self-hosted instance to an existing SMTP Mail Server by editing all `globalSettings__mail__smtp__*` values in `./bwdata/env/global.overide.env`. For more information, see [Configure Environment Variables]({% link _articles/hosting/environment-variables.md %}).
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**A:** Connect your self-hosted instance to an existing SMTP Mail Server by editing all `globalSettings__mail__smtp__*` values in `./bwdata/env/global.overide.env`. For more information, see [Configure Environment Variables]({{site.baseurl}}/environment-variables/).
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If you don't yet have an existing SMTP Mail Server from which you can relay emails, consider services like [Mailgun](https://www.mailgun.com/){:target="\_blank"} or [SparkPost](https://www.sparkpost.com){:target="\_blank"}, or use Gmail an SMTP Mail Server.
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@@ -13,7 +13,7 @@ This article contains Frequently Asked Questions (FAQs) regarding **Import &
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### Q: How do I import my data if I don’t see my service on the import options list?
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**A:** If we don't have official support for the service you are using, manually condition a `.csv` or `.json` for import into Bitwarden. For more information about how to do this, see [Condition a Bitwarden .csv or .json]({% link _articles/importing/condition-bitwarden-import.md %}).
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**A:** If we don't have official support for the service you are using, manually condition a `.csv` or `.json` for import into Bitwarden. For more information about how to do this, see [Condition a Bitwarden .csv or .json]({{site.baseurl}}/condition-bitwarden-import/).
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### Q: Can I import to Bitwarden from iCloud/Mac Keychain?
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@@ -27,11 +27,11 @@ Here are some third-party programs available to export this data:
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**Disclaimer**: These 3rd party scripts/programs are unsupported by Bitwarden or Apple, and should be used at your own risk.
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{% endcallout %}
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Once exported from iCloud, Mac Keychain, or Safari, see [Import Data to your Vault]({% link _articles/importing/import-data.md %}).
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Once exported from iCloud, Mac Keychain, or Safari, see [Import Data to your Vault]({{site.baseurl}}/import-data/).
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### Q: How do I import items directly to Collections?
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**A:** To import items directly to Collections, format your import as a Bitwarden `.csv` (for more information, see [Condition a Bitwarden .csv or .json]({% link _articles/importing/condition-bitwarden-import.md %})) and specify Collections to import each item to within the file.
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**A:** To import items directly to Collections, format your import as a Bitwarden `.csv` (for more information, see [Condition a Bitwarden .csv or .json]({{site.baseurl}}/condition-bitwarden-import/)) and specify Collections to import each item to within the file.
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### Q: How do I import file attachments to Bitwarden?
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@@ -53,10 +53,10 @@ Please note that storage of File Attachments is available only for Premium users
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**A:** The following formats are supported out-of-the-box:
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{% callout info %}
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If your format is not listed below, manually [condition a Bitwarden .csv or .json]({% link _articles/importing/condition-bitwarden-import.md %}).
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If your format is not listed below, manually [condition a Bitwarden .csv or .json]({{site.baseurl}}/condition-bitwarden-import/).
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{% endcallout %}
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- [1Password (1pif)]({% link _articles/importing/import-from-1password.md %})
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- [1Password (1pif)]({{site.baseurl}}/import-from-1password/)[1Password (1pif)]({{site.baseurl}}/import-from-1password/)[1Password (1pif)]({{site.baseurl}}/import-from-1password/)
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- [1Password 6 & 7 Windows (.sv)]({% link _articles/importing/import-from-1password.md %})
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- [1Password 6 & 7 Mac (csv)]({% link _articles/importing/import-from-1password.md %})
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- Ascendo DataVault (csv)
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@@ -65,30 +65,30 @@ If your format is not listed below, manually [condition a Bitwarden .csv or .jso
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- Avira (json)
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- BlackBerry Password Keeper (csv)
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- Blur (csv)
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- [Brave (csv)]({% link _articles/importing/import-from-chrome.md %})
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- [Brave (csv)]({{site.baseurl}}/import-from-chrome/)
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- Buttercup (csv)
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- [Chrome (csv)]({% link _articles/importing/import-from-chrome.md %})
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- [Chrome (csv)]({{site.baseurl}}/import-from-chrome/)
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- Clipperz (html)
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- Codebook (csv)
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- Dashlane (json)
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- Encryptr (csv)
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- Enpass (csv)
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- Enpass (json)
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- [Firefox (csv)]({% link _articles/importing/import-from-firefox.md %})
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- [Firefox (csv)]({{site.baseurl}}/import-from-firefox/)
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- F-Secure KEY (fsk)
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- GNOME Passwords and Keys/Seahorse (json)
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- Kaspersky Password Manager (txt)
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- KeePass 2 (xml)
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- KeePassX (csv)
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- Keeper (csv)
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- [LastPass (csv)]({% link _articles/importing/import-from-lastpass.md %})
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- [LastPass (csv)]({{site.baseurl}}/import-from-lastpass/)
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- LogMeOnce (csv)
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- Meldium (csv)
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- mSecure (csv)
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- Myki (csv)
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- [Microsoft Edge (Chromium) (csv)]({% link _articles/importing/import-from-chrome.md %})
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- [Microsoft Edge (Chromium) (csv)]({{site.baseurl}}/import-from-chrome/)
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- Nordpass (csv)
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- [Opera (csv)]({% link _articles/importing/import-from-chrome.md %})
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- [Opera (csv)]({{site.baseurl}}/import-from-chrome/)
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- Padlock (csv)
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- Passbolt (csv)
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- PassKeep (csv)
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@@ -108,6 +108,6 @@ If your format is not listed below, manually [condition a Bitwarden .csv or .jso
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- Sticky Password (xml)
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- True Key (csv)
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- Universal Password Manager (csv)
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- [Vivaldi (csv)]({% link _articles/importing/import-from-chrome.md %})
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- [Vivaldi (csv)]({{site.baseurl}}/import-from-chrome/)
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- Yoti (csv)
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- Zoho Vault (csv)
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@@ -41,7 +41,7 @@ Paid Organizations (Families, Teams, or Enterprise) automatically include premiu
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### Q: Can I prevent users from self-registering into my Organization?
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**A:** If you're self-hosting, [configure the environment variable]({% link _articles/hosting/environment-variables.md %}) `globalSettings__disableUserRegistration=` to `true` to prevent users from signing up for an account via the Registration page. Once configured, Organization Admins or Owners must invite users to signup for an account on the self-hosted instance.
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**A:** If you're self-hosting, [configure the environment variable]({{site.baseurl}}/environment-variables/) `globalSettings__disableUserRegistration=` to `true` to prevent users from signing up for an account via the Registration page. Once configured, Organization Admins or Owners must invite users to signup for an account on the self-hosted instance.
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### Q: My users don't have permission to update desktop apps on their workstations. Can I turn off automatic updates for Bitwarden?
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@@ -17,11 +17,11 @@ This article contains Frequently Asked Questions (FAQs) about general Vault Mana
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### Q: What do I do if I forgot my Master Password?
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**A:** As a zero knowledge solution, Bitwarden and its systems have no knowledge of, way to retrieve, or way to reset your Master Password. If you've already lost your Master Password, there is unfortunately no way for the team to recover the account. For help understanding what to do next, or what to do proactively to protect yourself from such a scenario, refer to the article on [Your Master Password]({% link _articles/account/master-password.md %}).
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**A:** As a zero knowledge solution, Bitwarden and its systems have no knowledge of, way to retrieve, or way to reset your Master Password. If you've already lost your Master Password, there is unfortunately no way for the team to recover the account. For help understanding what to do next, or what to do proactively to protect yourself from such a scenario, refer to the article on [Your Master Password]({{site.baseurl}}/master-password/).
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### Q: Is there a way for someone to access my Vault items in case of emergency?
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**A:** There is! Users with a Premium subscription can proactively setup trusted emergency contacts who can access your Vault in case of emergency. For more information, see [Emergency Access]({% link _articles/security/emergency-access.md %}).
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**A:** There is! Users with a Premium subscription can proactively setup trusted emergency contacts who can access your Vault in case of emergency. For more information, see [Emergency Access]({{site.baseurl}}/emergency-access/).
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### Q: How do I change my Master Password hint?
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@@ -48,11 +48,11 @@ When you change your email address, you should immediately logout of all Bitward
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### Q: Why is a Vault item missing from my Mobile App, Desktop App, or Browser Extension?
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**A:** Typically, this is because client application's Vault data has fallen behind a Web Vault or other client application's. Performing a Vault Sync should bring everything up to date. For more information, see [Sync Your Vault]({% link _articles/miscellaneous/vault-sync.md %}).
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**A:** Typically, this is because client application's Vault data has fallen behind a Web Vault or other client application's. Performing a Vault Sync should bring everything up to date. For more information, see [Sync Your Vault]({{site.baseurl}}/vault-sync/).
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### Q: What's the safest way to make a backup of my Vault data?
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**A:** You can use [Encrypted Exports]({% link _articles/importing/encrypted-export.md %}) to make secure long-term backups of your Vault data that are encrypted with your [Account Encryption Key]({% link _articles/account/account-encryption-key.md %}).
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**A:** You can use [Encrypted Exports]({{site.baseurl}}/encrypted-export/) to make secure long-term backups of your Vault data that are encrypted with your [Account Encryption Key]({{site.baseurl}}/account-encryption-key/).
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Alternatively, you can use something like PeaZip to create an encrypted archive of the file after exporting a plaintext file from Bitwarden.
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@@ -20,23 +20,23 @@ This article contains Frequently Asked Questions (FAQs) regarding **Security**.
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**A:** You can trust us for a few reasons:
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1. Bitwarden is **open source** software. All of our source code is hosted on [GitHub](https://github.com/bitwarden){:target="_blank"} and is free for anyone to review. Thousands of software developers follow Bitwarden's source code projects (and you should too!).
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2. Bitwarden [is **audited**]({% link _articles/security/is-bitwarden-audited.md %}) **by reputable third-party security firms** as well as independent security researchers.
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2. Bitwarden [is **audited**]({{site.baseurl}}/is-bitwarden-audited/) **by reputable third-party security firms** as well as independent security researchers.[is **audited**]({{site.baseurl}}/is-bitwarden-audited/)
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3. Bitwarden **does not store your passwords**. Bitwarden stores encrypted versions of your passwords [that only you can unlock]({% link _articles/security/what-encryption-is-used.md %}). Your sensitive information is encrypted locally on your personal device before ever being sent to our cloud servers.
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4. **Bitwarden has a reputation.** Bitwarden is used by millions of individuals and businesses. If we did anything questionable or risky, we'd be out of business!
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Still don't trust us? You don't have to. Open source is beautiful. You can easily host the entire Bitwarden stack yourself. You control your data. Learn more [here]({% link _articles/hosting/install-on-premise.md %}).
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Still don't trust us? You don't have to. Open source is beautiful. You can easily host the entire Bitwarden stack yourself. You control your data. Learn more [here]({{site.baseurl}}/install-on-premise/).
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### Q: What happens if Bitwarden gets hacked?
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**A:** Bitwarden takes extreme measures to ensure that its websites, applications, and cloud servers are secure. Bitwarden uses Microsoft Azure managed services to manage server infrastructure and security, rather than doing so directly.
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If for some reason Bitwarden were to get hacked and your data was exposed, your information is still protected due to [strong encryption and one-way salted hashing]({% link _articles/security/what-encryption-is-used.md %}) measures taken on your Vault data and master password.
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If for some reason Bitwarden were to get hacked and your data was exposed, your information is still protected due to [strong encryption and one-way salted hashing]({{site.baseurl}}/what-encryption-is-used/) measures taken on your Vault data and master password.
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### Q: Can Bitwarden see my passwords?
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**A:** No.
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Your data is fully encrypted and/or hashed before ever leaving **your** local device, so no one from the Bitwarden team can ever see, read, or reverse engineer to get to your real data. Bitwarden servers only store encrypted and hashed data. For more information about how your data is encrypted, see [Encryption]({% link _articles/security/what-encryption-is-used.md %}).
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Your data is fully encrypted and/or hashed before ever leaving **your** local device, so no one from the Bitwarden team can ever see, read, or reverse engineer to get to your real data. Bitwarden servers only store encrypted and hashed data. For more information about how your data is encrypted, see [Encryption]({{site.baseurl}}/what-encryption-is-used/).
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### Q: Is my Bitwarden master password stored locally?
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@@ -64,7 +64,7 @@ For more information, please visit our [Security and Compliance](https://bitward
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### Q: What third-party services, libraries or identifiers are used in my Bitwarden account?
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**A:** In the Mobile apps, Firebase Cloud Messaging (often mistaken for a tracker) is used only for push notifications related to [sync]({% link _articles/miscellaneous/vault-sync.md %}) and performs absolutely no tracking functions. Microsoft Visual Studio App Center is used for crash reporting on a range of mobile devices. In the Web Vault, Stripe and PayPal scripts are used for payment processing only on payment pages.
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**A:** In the Mobile apps, Firebase Cloud Messaging (often mistaken for a tracker) is used only for push notifications related to [sync]({{site.baseurl}}/vault-sync/) and performs absolutely no tracking functions. Microsoft Visual Studio App Center is used for crash reporting on a range of mobile devices. In the Web Vault, Stripe and PayPal scripts are used for payment processing only on payment pages.
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For those who prefer to exclude all 3rd party communication, Firebase and HockeyApp are removed completely from the F-Droid build. Additionally, Turning off push notifications on a self-hosted Bitwarden server will disable using the push relay server.
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@@ -72,11 +72,11 @@ Bitwarden takes user security and privacy seriously. Bitwarden maintains secure,
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### Q: How do I require Two-step Login for my Bitwarden Organization?
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**A:** Use an [Enterprise Policy]({% link _articles/organizations/policies.md %}), included with an Enterprise Organization subscription. You can also enable Duo MFA integration to enforce 2FA/MFA for your Organization. For more information, see [Two-step Login via Duo]({% link _articles/two-step-login/setup-two-step-login-duo.md %}).
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**A:** Use an [Enterprise Policy]({{site.baseurl}}/policies/), included with an Enterprise Organization subscription. You can also enable Duo MFA integration to enforce 2FA/MFA for your Organization. For more information, see [Two-step Login via Duo]({{site.baseurl}}/setup-two-step-login-duo/).
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### Q: What are the certificate options for a self-hosted instance of Bitwarden?
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**A:** See [Certificate Options]({% link _articles/hosting/certificates.md %}) for a complete list and instructions.
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**A:** See [Certificate Options]({{site.baseurl}}/certificates/) for a complete list and instructions.
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### Q: How does Bitwarden vet code changes?
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@@ -22,11 +22,11 @@ Additionally, creation of file Sends requires your Email Address to be verified.
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### Q: Why are Sends missing from my Send view?
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**A:** By design, Sends are ephemeral. Each created Send has a **maximum lifespan of 31 days**, configurable when you [create a Send]({% link _articles/send/create-send.md %}) or at any time by editing it. When a Send's [Deletion Date]({{site.baseurl}}/send-lifespan/#deletion-date) is reached, it will be purged from Bitwarden systems and inaccessible to both the Sender and any recipients.
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**A:** By design, Sends are ephemeral. Each created Send has a **maximum lifespan of 31 days**, configurable when you [create a Send]({{site.baseurl}}/create-send/) or at any time by editing it. When a Send's [Deletion Date]({{site.baseurl}}/send-lifespan/#deletion-date) is reached, it will be purged from Bitwarden systems and inaccessible to both the Sender and any recipients.
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### Q: What do the icons next to my Sends indicate?
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**A:** Icons in the Send view are intended to help you understand the configured [lifespan]({% link _articles/send/send-lifespan.md %}) and [privacy]({% link _articles/send/send-privacy.md %}) options:
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**A:** Icons in the Send view are intended to help you understand the configured [lifespan]({{site.baseurl}}/send-lifespan/) and [privacy]({{site.baseurl}}/send-privacy/) options:
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|Icon|Meaning|
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|----|-------|
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@@ -42,10 +42,10 @@ Additionally, creation of file Sends requires your Email Address to be verified.
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During the initial rollout of Send in March 2021, Organizations that already had the [Personal Ownership policy]({{site.baseurl}}/policies/#personal-ownership) enabled will find that the Disable Send policy was enabled for their Organizations. This was to allow for customers with this security profile to opt-in to Send on their own schedule.
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If you do want to use Bitwarden Send as an end-to-end encrypted solution for ephemeral sharing within your Organization, all you need to do is turn the Disable Send policy off from the [Business Portal]({% link _articles/organizations/about-business-portal.md %}) or from your Organization's **Manage** → **Policies** page.
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If you do want to use Bitwarden Send as an end-to-end encrypted solution for ephemeral sharing within your Organization, all you need to do is turn the Disable Send policy off from the [Business Portal]({{site.baseurl}}/about-business-portal/) or from your Organization's **Manage** → **Policies** page.
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Learn more about Send [here](https://bitwarden.com/products/send).
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### Q: Can I disable Send for my Organization?
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**A:** Enterprise Organizations can disable Send at any time using the [Disable Send policy]({{site.baseurl}}/policies/#disable-send). Admins and Owners can implement this policy from the [Business Portal]({% link _articles/organizations/about-business-portal.md %}) or from your Organization's **Manage** → **Policies** page. Enabling the policy will prevent Organization members from creating or editing any Sends.
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**A:** Enterprise Organizations can disable Send at any time using the [Disable Send policy]({{site.baseurl}}/policies/#disable-send). Admins and Owners can implement this policy from the [Business Portal]({{site.baseurl}}/about-business-portal/) or from your Organization's **Manage** → **Policies** page. Enabling the policy will prevent Organization members from creating or editing any Sends.
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@@ -21,7 +21,7 @@ This article contains Frequently Asked Questions (FAQs) regarding **Two-step Log
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### Q: Is FIDO U2F or FIDO2 WebAuthn supported on my iOS or Android App?
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**A:** At this time, due to platform/OS limitations, FIDO is **only supported for Web Vaults, Browser Extensions, and Windows Desktop Apps**, however we are currently investigating ways to implement this. In the meantime, we recommend enabling another [Two-step Login Method]({% link _articles/two-step-login/setup-two-step-login.md %}) for use with unsupported client applications.
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**A:** At this time, due to platform/OS limitations, FIDO is **only supported for Web Vaults, Browser Extensions, and Windows Desktop Apps**, however we are currently investigating ways to implement this. In the meantime, we recommend enabling another [Two-step Login Method]({{site.baseurl}}/setup-two-step-login/) for use with unsupported client applications.
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### Q: Why is Bitwarden not asking for my enabled Two-step Login method?
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