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* make way for your password manager article port, images, re-orders, and start on auto-fill FAQs * ime clarification * auto-fill faqs
68 lines
3.2 KiB
Markdown
68 lines
3.2 KiB
Markdown
---
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layout: article
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title: Troubleshooting Android Auto-fill
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categories: [auto-fill]
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order: 08
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featured: false
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popular: false
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tags: [android, autofill, auto-fill]
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---
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Depending on the version of Android your device is running, there are a few different ways to enable auto-fill from Bitwarden:
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|Option|Requires version...|Requires you to also enable...|
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|------|-------------------|-------------------------|
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|Autofill Service|Android 8+|-|
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|Inline Autofill|Android 11+|Autofill Service, IME that supports Inline|
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|Draw-Over|Android 6+|Accessibility|
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|Accessibility|All Android Versions|-|
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For instructions on setting up auto-fill on Android, see [Auto-fill Logins]({{site.baseurl}}/article/auto-fill-android/).
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### Troubleshooting the Autofill Service
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If the Bitwarden Auto-fill Service overlay isn't visible when your device is focusing on a username or password input field, your device may require a device-specific setting to be enabled:
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**For Huawei/Honor devices**, enable Dropzone:
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1. Open the Huawei/Honor Optimizer App (also known as "Phone Manager").
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2. Tap **Dropzone** in the middle of the bottom row.
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3. Slide the toggle to the right to allow Dropzone.
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**For Oppo and other devices**, enable Floating Window:
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1. Open the Android Settings App.
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2. Navigate to Privacy/Security.
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3. Locate **Floating Windows** or **App Management** and tap to open.
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4. Slide the toggle to the right to allow Floating Windows.
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### Troubleshooting the Accessibility Service
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The most common issue encountered using the Accessibility Service is that **Android Battery Optimization** settings will automatically turn off services (like the Accessibility Service) in order to preserve battery. To resolve this, **turn off battery optimization for Bitwarden**.
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If you continue to experience issues with the Accessibility Service:
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1. Double-check your Battery Optimization settings. If Battery Optimization is on for Bitwarden, turn it off.
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2. If you use a Battery Saver or Task Manager app, try disabling to see if that makes a difference. If it does, add Bitwarden to the exception list.
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3. Check the built-in Task Manager. You'll need to bring up the running apps view and then hold down the app icon or swipe up on the Bitwarden app and then select Lock.
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Please note, the service can also halt if you ever "Force stop" the Bitwarden app.
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{% callout success %}
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The site [https://dontkillmyapp.com/](https://dontkillmyapp.com/){:target="_blank"} might help you determine the default battery optimization configurations for your device.
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{% endcallout %}
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### Troubleshooting Draw-Over
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Draw-Over interacts differently with Bitwarden's auto-fill functionality depending on which Android version you're using. If you're experiencing issues, check the following table:
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|Version|Description|
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|-------|-----------|
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|Android 5|**Not Available**, permission is granted by default.|
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|Android 6|**Required** to use Accessibility, as the pop-up is the only available option.|
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|Android 7+|**Optional** if you only want to use the Auto-fill quick action tile without a pop-up.|
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{% callout info %}
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If you're still not able to get Android auto-fill working, [Contact Us](https://bitwarden.com/contact){:target="\_blank"}.
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{% endcallout %}
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