Totp faq (#173)

* add TOTP faq

* fix TOC links

_articles/faqs/product-faqs.md

@@ -9,44 +9,45 @@ tags: []
 ---
 ## Table of contents
 
-- [**Q: How do I change a collection via the CLI?**](#--q--how-do-i-change-a-collection-via-the-cli---)
-- [**Q: Can I install Bitwarden without Google Play?**](#--q--can-i-install-bitwarden-without-google-play---)
-- [**Q: How do I enable Autofill in Android?**](#--q--how-do-i-enable-autofill-in-android---)
-- [**Q: How do I view attachments?**](#--q--how-do-i-view-attachments---)
-- [**Q: What events are audited in my organization?**](#--q--what-events-are-audited-in-my-organization---)
-- [**Q: Can Bitwarden restore my individual vault?**](#--q--can-bitwarden-restore-my-individual-vault---)
-- [**Q: How do I backup my self-hosted server?**](#--q--how-do-i-backup-my-self-hosted-server---)
-- [**Q: I have invited a user to my organization but they cannot see shared items**](#--q--i-have-invited-a-user-to-my-organization-but-they-cannot-see-shared-items--)
-- [**Q: My organization owner is no longer with the company, how can a new owner be created?**](#--q--my-organization-owner-is-no-longer-with-the-company--how-can-a-new-owner-be-created---)
-- [**Q: How do I configure custom fields?**](#--q--how-do-i-configure-custom-fields---)
-- [**Q: How do I import my data if I don’t see my service on the import options?**](#--q--how-do-i-import-my-data-if-i-don-t-see-my-service-on-the-import-options---)
-- [**Q: How do I delete an item?**](#--q--how-do-i-delete-an-item---)
-- [**Q: Can I use Directory connector to sign into Bitwarden?**](#--q--can-i-use-directory-connector-to-sign-into-bitwarden---)
-- [**Q: How can I disable Firefox Autofill?**](#--q--how-can-i-disable-firefox-autofill---)
-- [**Q: Does Bitwarden have a way for me to let someone into my account if I am unable to log in?**](#--q--does-bitwarden-have-a-way-for-me-to-let-someone-into-my-account-if-i-am-unable-to-log-in---)
-- [**Q: How can I enable Auto-fill On Page Load?**](#--q--how-can-i-enable-auto-fill-on-page-load---)
-- [**Q: Does Bitwarden have an Encrypted Export File?**](#--q--does-bitwarden-have-an-encrypted-export-file---)
-- [**Q: Can I download Bitwarden on F-Droid? I cannot find it.**](#--q-can-i-download-bitwarden-on-f-droid--i-cannot-find-it--)
-- [**Q: How do I rename a folder?**](#--q-how-do-i-rename-a-folder---)
-- [**Q: I have forgotten my master password, what can I do?**](#--q--i-have-forgotten-my-master-password--what-can-i-do---)
-- [**Q: How do I hide passwords from users?**](#--q--how-do-i-hide-passwords-from-users---)
-- [**Q: How can I see the history of a password that has been changed?**](#--q--how-can-i-see-the-history-of-a-password-that-has-been-changed---)
-- [**Q: Can I see the history of the passwords I have generated?**](#--q--can-i-see-the-history-of-the-passwords-i-have-generated---)
-- [**Q: Can I export/import from iCloud/Mac Keychain?**](#--q--can-i-export-import-from-icloud-mac-keychain---)
-- [**Q: How do I enable iOS AutoFill?**](#--q--how-do-i-enable-ios-autofill---)
-- [**Q: Why does something I shared with the organization stay after I leave?**](#--q--why-does-something-i-shared-with-the-organization-stay-after-i-leave---)
-- [**Q: Why am I getting a ‘New Device’ Email Message?**](#--q--why-am-i-getting-a--new-device--email-message---)
-- [**Q: Can I use SMS 2FA?**](#--q--can-i-use-sms-2fa---)
-- [**Q: How do I install the Safari Extension?**](#--q--how-do-i-install-the-safari-extension---)
-- [**Q: How do I share items with Organization ?**](#--q--how-do-i-share-items-with-organization----)
-- [**Q: How can I start Bitwarden when Windows starts?**](#--q--how-can-i-start-bitwarden-when-windows-starts---)
-- [**Q: How do I perform a sync on my application?**](#--q--how-do-i-perform-a-sync-on-my-application---)
-- [**Q: What is TOTP and how can I use it?**](#--q--what-is-totp-and-how-can-i-use-it---)
-- [**Q: Why is U2F Not Supported on my iOS or Android App?**](#--q--why-is-u2f-not-supported-on-my-ios-or-android-app---)
-- [**Q: How do I unshare an item?**](#--q--how-do-i-unshare-an-item---)
-- [**Q: How do I use the web browser extension?**](#--q--how-do-i-use-the-web-browser-extension---)
-- [**Q: How do I add attachments?**](#--q--how-do-i-add-attachments---)
-- [**Q: I am asked for my master password even though I have PIN unlock enabled on iOS / Android**](#--q--i-am-asked-for-my-master-password-even-though-i-have-pin-unlock-enabled-on-ios---android--)
+- [**Q: How do I change a collection via the CLI?**](#q-how-do-i-change-a-collection-via-the-cli)
+- [**Q: Can I install Bitwarden without Google Play?**](#q-can-i-install-bitwarden-without-google-play)
+- [**Q: How do I enable Autofill in Android?**](#q-how-do-i-enable-autofill-in-android)
+- [**Q: How do I view attachments?**](#q-how-do-i-view-attachments)
+- [**Q: What events are audited in my organization?**](#q-what-events-are-audited-in-my-organization)
+- [**Q: Can Bitwarden restore my individual vault?**](#q-can-bitwarden-restore-my-individual-vault)
+- [**Q: How do I backup my self-hosted server?**](#q-how-do-i-backup-my-self-hosted-server)
+- [**Q: I have invited a user to my organization but they cannot see shared items**](#q-i-have-invited-a-user-to-my-organization-but-they-cannot-see-shared-items--)
+- [**Q: My organization owner is no longer with the company, how can a new owner be created?**](#q-my-organization-owner-is-no-longer-with-the-company--how-can-a-new-owner-be-created)
+- [**Q: How do I configure custom fields?**](#q-how-do-i-configure-custom-fields)
+- [**Q: How do I import my data if I don’t see my service on the import options?**](#q-how-do-i-import-my-data-if-i-don-t-see-my-service-on-the-import-options)
+- [**Q: How do I delete an item?**](#q-how-do-i-delete-an-item)
+- [**Q: Can I use Directory connector to sign into Bitwarden?**](#q-can-i-use-directory-connector-to-sign-into-bitwarden)
+- [**Q: How can I disable Firefox Autofill?**](#q-how-can-i-disable-firefox-autofill)
+- [**Q: Does Bitwarden have a way for me to let someone into my account if I am unable to log in?**](#q-does-bitwarden-have-a-way-for-me-to-let-someone-into-my-account-if-i-am-unable-to-log-in)
+- [**Q: How can I enable Auto-fill On Page Load?**](#q-how-can-i-enable-auto-fill-on-page-load)
+- [**Q: Does Bitwarden have an Encrypted Export File?**](#q-does-bitwarden-have-an-encrypted-export-file)
+- [**Q: Can I download Bitwarden on F-Droid? I cannot find it.**](#q-can-i-download-bitwarden-on-f-droid--i-cannot-find-it--)
+- [**Q: How do I rename a folder?**](#q-how-do-i-rename-a-folder)
+- [**Q: I have forgotten my master password, what can I do?**](#q-i-have-forgotten-my-master-password--what-can-i-do)
+- [**Q: How do I hide passwords from users?**](#q-how-do-i-hide-passwords-from-users)
+- [**Q: How can I see the history of a password that has been changed?**](#q-how-can-i-see-the-history-of-a-password-that-has-been-changed)
+- [**Q: Can I see the history of the passwords I have generated?**](#q-can-i-see-the-history-of-the-passwords-i-have-generated)
+- [**Q: Can I export/import from iCloud/Mac Keychain?**](#q-can-i-export-import-from-icloud-mac-keychain)
+- [**Q: How do I enable iOS AutoFill?**](#q-how-do-i-enable-ios-autofill)
+- [**Q: Why does something I shared with the organization stay after I leave?**](#q-why-does-something-i-shared-with-the-organization-stay-after-i-leave)
+- [**Q: Why am I getting a ‘New Device’ Email Message?**](#q-why-am-i-getting-a--new-device--email-message)
+- [**Q: Can I use SMS 2FA?**](#q-can-i-use-sms-2fa)
+- [**Q: How do I install the Safari Extension?**](#q-how-do-i-install-the-safari-extension)
+- [**Q: How do I share items with Organization ?**](#q-how-do-i-share-items-with-organization-)
+- [**Q: How can I start Bitwarden when Windows starts?**](#q-how-can-i-start-bitwarden-when-windows-starts)
+- [**Q: How do I perform a sync on my application?**](#q-how-do-i-perform-a-sync-on-my-application)
+- [**Q: What is TOTP and how can I use it?**](#q-what-is-totp-and-how-can-i-use-it)
+- [**Q: Why are my TOTP codes incorrect/not working?**](#q-why-are-my-totp-codes-incorrect-not-working)
+- [**Q: Why is U2F Not Supported on my iOS or Android App?**](#q-why-is-u2f-not-supported-on-my-ios-or-android-app)
+- [**Q: How do I unshare an item?**](#q-how-do-i-unshare-an-item)
+- [**Q: How do I use the web browser extension?**](#q-how-do-i-use-the-web-browser-extension)
+- [**Q: How do I add attachments?**](#q-how-do-i-add-attachments)
+- [**Q: I am asked for my master password even though I have PIN unlock enabled on iOS / Android**](#q-i-am-asked-for-my-master-password-even-though-i-have-pin-unlock-enabled-on-iosandroid--)
 
 ### **Q: How do I change a collection via the CLI?**
 
@@ -271,6 +272,10 @@ Now, Bitwarden will store and generate the timed code that you will be asked for
 
 Whenever you auto-fill a website that has TOTP attached, the code will automatically be copied to your device's system clipboard. Now you can quickly paste the code into the field when challenged.
 
+### **Q: Why are my TOTP codes incorrect/not working?**
+
+**A:** TOTP codes are ***time based*** and use device time for generation. A device with the wrong time will generate incorrect codes. Please check your device's system time and try your TOTP code again.
+
 ### **Q: Why is U2F Not Supported on my iOS or Android App?**
 
 **A:** At this time, due to platform/OS limitations, FIDO U2F cannot be used with all Bitwarden applications. You should enable another two-step login provider so that you can access your account when FIDO U2F cannot be used. We are expanding our U2F capabilities
@@ -310,7 +315,7 @@ More helpful videos from the Bitwarden Community on YouTube:
 If you have a personal premium membership or are a member of an enterprise organization and receive premium features, you can add attachments by:
 
 1. Create the item in which you wish to save the attachment
-2. Once the item is save, you can then edit the item and add your file attachments
+2. Once the item is saved, you can then edit the item and add your file attachments
 
 If you are a member of an organization that offers attachments, you’ll need to create the item *within the organization vault* - and then proceed to edit the item and add the attachment. Please note that personal items within this configuration will not support attachments.