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Update product-faqs.md (#329)

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Fix TOC
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vachan-maker
2020-12-18 20:23:19 +05:30
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@@ -18,11 +18,11 @@ $ echo '["a17a5b7f-66b8-4980-91a1-aaac005df696"]' | bw encode | bw edit item-col
```
You can add multiple Collection IDs at the same time by using a comma to separate them.
#### Q: Can I install Bitwarden without Google Play?
### Q: Can I install Bitwarden without Google Play?
**A:** Yes! You can download directly from GitHub <https://github.com/bitwarden/mobile/releases> or via F-Droid by adding our repo <https://mobileapp.bitwarden.com/fdroid/>
#### Q: How do I enable Autofill in Android?
### Q: How do I enable Autofill in Android?
**A:** There are two services that need to be enabled on Android to cover all Auto-fill scenarios, AUTO-FILL SERVICE and AUTO-FILL ACCESSIBILITY SERVICE. These services can be enabled from within the Bitwarden App under Settings.
@@ -30,22 +30,22 @@ When configured, you should see "Enabled" in green text. Double-check under the
One last thing you will want to check is the battery optimization settings on your phone and make sure it is turned off for Bitwarden. Often, Android Battery Optimization will turn off services to save battery and in turn kill the auto-fill services.
#### Q: How do I view attachments?
### Q: How do I view attachments?
**A:** If you are using the mobile app then you will select an item to view it and then select the "3 dots" menu at the top right of the app window to download and view the attachment.
**A:** Here you can see the ways to attach a file in all other clients: <https://help.bitwarden.com/article/attachments/>
#### Q: Can Bitwarden restore my individual vault?
### Q: Can Bitwarden restore my individual vault?
Bitwarden is unable to restore user vaults. We recommend everyone make regular backups (via export) of their vault data. You can learn more about backing up your vault here:
<https://bitwarden.com/help/article/export-your-data/>
#### Q: How do I backup my self-hosted server?
### Q: How do I backup my self-hosted server?
**A:** Please see this helpful article regarding backup procedures for your self-hosted server: <https://help.bitwarden.com/article/backup-on-premise/>
#### Q: How do I configure custom fields?
### Q: How do I configure custom fields?
**A:** Here is an example of how to configure a Custom Field:
@@ -58,25 +58,25 @@ Bitwarden is unable to restore user vaults. We recommend everyone make regular b
7. Save.
Now when you auto-fill, the additional field should be there. Please see this help article for more information: <https://help.bitwarden.com/article/custom-fields/>
#### Q: How do I import my data if I don’t see my service on the import options?
### Q: How do I import my data if I don’t see my service on the import options?
**A:** If we do not have support for the service you are using, then you will have the option of creating a generic CSV to fit our format. We have detailed info on this format and a template file you can use located here, <https://help.bitwarden.com/article/import-data/#generic-csv-format-individual-account>.
You can also generate a dummy JSON export file from Bitwarden to use as a template if you prefer working with JSON.
#### Q: How do I delete an item?
### Q: How do I delete an item?
**A:** In order to delete an item, you will first need to edit the item and then go to the bottom of the edit page. You can then select Delete. Once deleted, the item will be in the trash. In order to permanently delete, you will need to remove it from the trash.
To learn more about managing items, check out this article: <https://bitwarden.com/help/article/managing-items/>
#### Q: Can I use Directory connector to sign into Bitwarden?
### Q: Can I use Directory connector to sign into Bitwarden?
**A:** The Directory Connector tool provides the functions to automatically provision and deprovision users, groups, and group associations from your user directory (LDAP, Active Directory, G Suite, Azure AD, or Okta).
To use an existing identity provider for authentication, you’ll need to subscribe to our enterprise plan and configure it.
#### Q: How can I disable Firefox Autofill?
### Q: How can I disable Firefox Autofill?
1. Navigate to `about:preferences#privacy` in Firefox.
2. Scroll down and uncheck **Autofill logins and passwords**.
@@ -88,24 +88,24 @@ To use an existing identity provider for authentication, you’ll need to subscr
4. Locate **Logins and passwords**.
5. Tap on **Autofill** and turn it off.
#### Q: How can I disable Google Auto-fill in my Android Device?
### Q: How can I disable Google Auto-fill in my Android Device?
1. Open Settings in your Android device.
2. Scroll down and tap on Google.
3. Locate Auto-fill
4. Tap on Auto-fill with Google and turn it off.
#### Q: Does Bitwarden have a way for me to let someone into my account if I am unable to log in?
### Q: Does Bitwarden have a way for me to let someone into my account if I am unable to log in?
**A:** This is what we call Emergency Access feature, and it is one of our most requested according to our community. We have added this feature to our product road map and intend to bring it into the platform soon.
#### Q: How can I enable Auto-fill On Page Load?
### Q: How can I enable Auto-fill On Page Load?
**A:** In order to perform an autofill when a website or page loads, you will want to go to Settings > Options and select "Enable Auto-fill On Page Load".
If you do not want to enable autofill when a page loads and still want the ability to autofill easily and quickly then you may want to try using the keyboard shortcuts or one of the other autofill methods shown here: <https://help.bitwarden.com/article/auto-fill-browser/>
#### Q: Does Bitwarden have an Encrypted Export File?
### Q: Does Bitwarden have an Encrypted Export File?
**A:** Currently Bitwarden doesn’t have a native encrypted export, but it is on our roadmap for 2020.
@@ -119,28 +119,28 @@ You can learn more about PeaZip here:
Disclaimer: Please note that PeaZip is a third party program and is not supported by Bitwarden. These links were shared with you as an option for you to use at your own risk.
{% endcallout %}
#### Q: Can I download Bitwarden on F-Droid? I cannot find it.
### Q: Can I download Bitwarden on F-Droid? I cannot find it.
**A:** Yes, by adding our official private repo which removes all non-approved libraries: ​<https://mobileapp.bitwarden.com/fdroid/>
Unfortunately, F-Droid can not compile our app from source as it is based on Xamarin and it is not supported by F-Droid's current compiler methods, so we must use a separate repo.
#### Q: How do I rename a folder?
### Q: How do I rename a folder?
**A:** From your Web Vault, in the left-hand column labeled "Filters", find the folder you would like to change and select it. Once the folder is open you will see a "Pencil" icon next to the name that you just selected. Click that icon and a pop-up will appear allowing you to edit the name.
#### Q: I have forgotten my master password, what can I do?
### Q: I have forgotten my master password, what can I do?
**A:** Please see our article here:
<https://bitwarden.com/help/article/forgot-master-password/>
#### Q: How do I hide passwords from users?
### Q: How do I hide passwords from users?
**A:** You can enable the hiding of passwords by enabling “hide passwords” on the collection assignment page.
You can learn more about access control here: <https://bitwarden.com/help/article/user-types-access-control>
#### Q: How can I see the history of a password that has been changed?
### Q: How can I see the history of a password that has been changed?
The ability to view the password history of a Login Item is available. You can open the item in question and select the "1" next to Password History near the bottom of the window.
@@ -148,11 +148,11 @@ The ability to view the password history of a Login Item is available. You can o
Clicking on the number will expose the historical password values in plain text immediately.
{% endcallout %}
#### Q: Can I see the history of the passwords I have generated?
### Q: Can I see the history of the passwords I have generated?
**A:** You can view the history of the Password Generator but please note that is a separate history per app/client. This information is not synchronized between devices.
#### Q: Can I export/import from iCloud/Mac Keychain?
### Q: Can I export/import from iCloud/Mac Keychain?
**A:** There isn't an official way to export the data from iCloud, Mac Keychain or Safari as Apple doesn't provide this ability.
@@ -166,7 +166,7 @@ Please note that these 3rd party scripts/programs are unsupported by Bitwarden a
Once you have exported your data, here is a helpful article for importing your data from the two mentioned programs: <https://help.bitwarden.com/article/import-data/>
#### Q: How do I enable iOS AutoFill?
### Q: How do I enable iOS AutoFill?
**A:** Make sure Bitwarden is set to your AutoFill app by going to your iOS Settings > Passwords & Accounts > AutoFill Passwords > Bitwarden​.
@@ -174,13 +174,13 @@ While testing Bitwarden, it is best to only have Bitwarden enabled to avoid any
You can see more about Bitwarden for iOS here: <https://bitwarden.com/help/article/getting-started-ios/>
#### Q: Why am I getting a ‘New Device’ Email Message?
### Q: Why am I getting a ‘New Device’ Email Message?
**A:** Typically this occurs for users that have a setting on their browser which clears their local storage and/or cookies whenever they close the browser or while they are using the browser. There are extensions that perform these actions. If this happens, you lose the indicator which tells our servers that it is an existing device. New device notification messages are not contingent on the IP address, only the device itself. We use local storage in the browser or client to label the device with an id. If that id has never logged in before then you will get an email. If a user clears this local storage, a new id is generated for that device and it will get a new email.
You may need to make an exception for Bitwarden or configure your whitelist to keep the cookie or local storage from being cleared for Bitwarden. This could also happen if you have your browser set to never remember history.
#### Q: Can I use SMS 2FA?
### Q: Can I use SMS 2FA?
**A:** We do not support SMS 2FA due to vulnerabilities including SIM hijacking. We also do not recommend SMS 2FA for other accounts unless it is the only available method, as any second factor is recommended over having none.
@@ -190,13 +190,13 @@ You may need to make an exception for Bitwarden or configure your whitelist to k
Currently, the Families plan introduced in September 2020, supports premium features for up to 6 users.
#### Q: How do I install the Safari Extension?
### Q: How do I install the Safari Extension?
**A:** The new Safari extension is now packaged with the Bitwarden Desktop App. You can download the latest app here: https://vault.bitwarden.com/download/?app=desktop&platform=macos. You can also use the App Store version.
Be sure to run the application once. If the extension still does not appear, it may just need to be enabled. In Safari, check under Preferences > Extensions
#### Q: How can I start Bitwarden when Windows starts?
### Q: How can I start Bitwarden when Windows starts?
In order to set Bitwarden Desktop to startup, please follow these steps:
1. Select the Start (Windows Logo) button, select All apps, and scroll to find the Bitwarden Desktop app/shortcut.
@@ -204,17 +204,17 @@ In order to set Bitwarden Desktop to startup, please follow these steps:
3. With the file location open, press the Windows logo key + R, type shell:startup, then select OK. This opens the Startup folder.
4. Copy and paste the shortcut to the Bitwarden Desktop app from the file location to the Startup folder.
#### Q: How do I perform a sync on my application?
### Q: How do I perform a sync on my application?
**A:** You can find more on vault syncing here: <https://bitwarden.com/help/article/vault-sync/>.
#### Q: What is TOTP and how can I use it?
### Q: What is TOTP and how can I use it?
**A:** Time-based One-time Password (TOTP) - <https://en.wikipedia.org/wiki/Time-based_One-time_Password_algorithm>
Each website that supports TOTP or 2FA with an "Authenticator" calls it differently and each handles the procedure of setting up a little differently. You will need to start the set up from each individual web site that you are accessing. (e.g. google.com, amazon.com).
​1. You will want to edit any item that you wish to use TOTP with.
1. You will want to edit any item that you wish to use TOTP with.
2. Populate the "Authenticator Key (TOTP)" field with the seed key you are provided with. *You can also use the Bitwarden mobile application to directly scan QR codes and it will populate automatically.
3. Save the changes.
@@ -222,15 +222,15 @@ Now, Bitwarden will store and generate the timed code that you will be asked for
Whenever you auto-fill a website that has TOTP attached, the code will automatically be copied to your device's system clipboard. Now you can quickly paste the code into the field when challenged.
#### Q: Why are my TOTP codes incorrect/not working?
### Q: Why are my TOTP codes incorrect/not working?
**A:** TOTP codes are ***time based*** and use device time for generation. A device with the wrong time will generate incorrect codes. Please check your device's system time and try your TOTP code again.
#### Q: Why is U2F Not Supported on my iOS or Android App?
### Q: Why is U2F Not Supported on my iOS or Android App?
**A:** At this time, due to platform/OS limitations, FIDO U2F cannot be used with all Bitwarden applications. You should enable another two-step login provider so that you can access your account when FIDO U2F cannot be used. We are expanding our U2F capabilities
#### Q: How do I use the web browser extension?
### Q: How do I use the web browser extension?
**A:** Using the Bitwarden Web Browser Extension is a good way to add your passwords to your vault. Anytime it detects a password field on a website that it doesn't have in its database, it will ask to save.
@@ -248,7 +248,7 @@ More helpful videos from the Bitwarden Community on YouTube:
- <https://youtu.be/TREdS8iq6Qg>
- <https://youtu.be/uF6tzGYaIxg>
#### Q: How do I add attachments?
### Q: How do I add attachments?
**A:** Support for attachments require:
@@ -263,7 +263,7 @@ If you have a personal premium membership or are a member of an enterprise organ
If you are a member of an organization that offers attachments, you’ll need to create the item *within the organization vault* - and then proceed to edit the item and add the attachment. Please note that personal items within this configuration will not support attachments.
#### Q: I am asked for my master password even though I have PIN unlock enabled on iOS / Android
### Q: I am asked for my master password even though I have PIN unlock enabled on iOS / Android
**A:** When you enable PIN unlock, you are prompted if you’d like to use your Master Password after an application restarted (closed). If you select yes, if the app is closed or backgrounded, you will be prompted for your Master Password instead of the PIN.
@@ -272,7 +272,7 @@ To reset this:
- Enable PIN Unlock
- Select ‘No’ when prompted about using the Master Password after application restart.
#### Q: How can I import items directly to collections?
### Q: How can I import items directly to collections?
**A:** To import items directly to collections, you'll want to format your import into a Bitwarden CSV and provide the collection names you'd like to import to. You can read more about the Bitwarden CSV import here: https://bitwarden.com/help/article/import-data/#generic-csv-format-organization-account