New Article & Issue Resolution (#799)

* initial draft

* tip on logging out of old clients post-delete

_articles/account/delete-your-account.md

@@ -38,7 +38,7 @@ Complete the following steps to delete your account without logging in (e.g. if
 2. Enter the **Email Address** associated with the account.
 3. In the email inbox, open the email to verify that you want to delete this Bitwarden account.
 
-If you're deleting the account because you lost your Master Password, you can now create a new Bitwarden account with that email address. If the deleted account had a Premium subscription associated with it, [Contact Us](https://bitwarden.com/contact/){:target="\_blank"} and we'll reapply your subscription to the new account.
+If any of your client applications were logged in to the old account, log out of them. If you delete a Bitwarden account that has a Premium subscription associated with it, [Contact Us](https://bitwarden.com/contact/){:target="\_blank"} and we'll reapply your existing subscription to the new account. If you were able to successfully export your Vault data prior to deletion, you can easily [import it into the new account]({{site.baseurl}}/article/import-data/).
 
 ## Delete an Organization
 

_articles/account/export-your-data.md

@@ -5,7 +5,7 @@ categories: [import-export]
 featured: false
 popular: false
 tags: [export, accounts, csv]
-order: "07"
+order: "08"
 description: "This article explains how to export your personal Vault data from any client application, or export an Organization Vault from the Web Vault or CLI."
 ---
 

_articles/account/forgot-master-password.md

@@ -31,4 +31,4 @@ If you weren't able to gain access to your Vault, complete the following steps t
 2. Enter the **Email Address** associated with your account and select **Submit**.
 3. In your email inbox, open the email and verify that you want to delete this Bitwarden account.
 
-Once deleted, you're free to create a new Bitwarden account with that email address. If you delete a Bitwarden account that has a Premium subscription associated with it, [Contact Us](https://bitwarden.com/contact/){:target="\_blank"} and we'll reapply your existing subscription to the new account.
+If any of your client applications were logged in (see the above **Tip**), log out of them. If you delete a Bitwarden account that has a Premium subscription associated with it, [Contact Us](https://bitwarden.com/contact/){:target="\_blank"} and we'll reapply your existing subscription to the new account. If you were able to successfully export your Vault data prior to deletion, you can easily [import it into the new account]({{site.baseurl}}/article/import-data/).

_articles/account/master-password.md

@@ -68,4 +68,4 @@ To delete your account:
 2. Enter the **Email Address** associated with your account and select **Submit**.
 3. In your email inbox, open the email and verify that you want to delete this Bitwarden account.
 
-Once deleted, you're free to create a new Bitwarden account with that email address. If you delete a Bitwarden account that has a Premium subscription associated with it, [Contact Us](https://bitwarden.com/contact/){:target="\_blank"} and we'll reapply your existing subscription to the new account.
+If any of your client applications were logged in (see the above **Tip**), log out of them. If you delete a Bitwarden account that has a Premium subscription associated with it, [Contact Us](https://bitwarden.com/contact/){:target="\_blank"} and we'll reapply your existing subscription to the new account. If you were able to successfully export your Vault data prior to deletion, you can easily [import it into the new account]({{site.baseurl}}/article/import-data/).

_articles/faqs/import-faqs.md

@@ -6,7 +6,7 @@ featured: true
 popular: false
 hidden: false
 tags: []
-order: "10"
+order: "11"
 description: "This article contains FAQs regarding importing and exporting data to and from the Bitwarden password manager."
 ---
 

_articles/importing/condition-bitwarden-import.md

@@ -5,7 +5,7 @@ categories: [import-export]
 featured: true
 popular: false
 tags: [import]
-order: "09"
+order: "10"
 description: "This article describes the format you should use when manually conditioning a .csv or .json file for import into the Bitwarden password manager."
 ---
 

_articles/importing/encrypted-export.md

@@ -5,7 +5,7 @@ categories: [import-export]
 featured: true
 popular: false
 tags: [import]
-order: "08"
+order: "09"
 description: "This article explains how to create an encrypted export of your Vault data in the Bitwarden password manager for backup."
 ---
 

_articles/importing/import-from-1password.md

@@ -9,7 +9,7 @@ order: "03"
 description: "If you are switching password managers from 1Password to Bitwarden, use this article guide you to export data from 1Password and import into Bitwarden."
 ---
 
-Use this article for help exporting data from 1Passwords and importing into Bitwarden. 1Password data exports are available as `.1pif` or `.csv` files, depending on which client version and operating system you are using.
+Use this article for help exporting data from 1Password and importing into Bitwarden. 1Password data exports are available as `.1pif` or `.csv` files, depending on which client version and operating system you are using.
 
 ## Export from 1Password
 

_articles/importing/import-from-chrome.md

@@ -5,7 +5,7 @@ categories: [import-export]
 featured: true
 popular: false
 tags: [import, chrome, opera, vivaldi, edge]
-order: "04"
+order: "05"
 description: "This article explains how you can export data from Google Chrome or any chromium-based browser and import into Bitwarden."
 ---
 

_articles/importing/import-from-dashlane.md

@@ -0,0 +1,89 @@
+---
+layout: article
+title: Import Data from Dashlane
+categories: [import-export]
+featured: true
+popular: false
+tags: [import, dashlane]
+order: "04"
+description: "This article explains how you can export data from Dashlane and import into the Bitwarden password manager."
+---
+
+Use this article for help exporting data from Dashlane and importing into Bitwarden. Dashlane data exports are currently available in different formats depending on which application you are using.
+
+{% callout success %}
+**If you're using the Dashlane Windows Desktop app or "Legacy" macOS app**, [export your data as a .json file](https://support.dashlane.com/hc/en-us/articles/202625092-How-to-export-or-back-up-your-Dashlane-account) and use the Dashlane importer on the **Tools** → **Import Data** page in your Bitwarden Web Vault:
+
+{% image importing/dashlane-bw-web-vault.png Import Dashlane .json %}
+{% endcallout %}
+
+## Export from Dashlane Web App
+
+If you don't have the option of exporting your Dashlane data as `.json` (see the above **Tip**), you will need to export a `.csv` and edit it to fit the Bitwarden import format:
+
+1. In the Dashlane Web app, select {% icon fa-cog %} **My account** from the navigation and select the **Export Data** option:
+
+   {% image importing/dashlane-export.png Export Data from Dashlane %}
+
+   Depending on how recently you logged in, you may be prompted to enter your Master Password to proceed.
+2. From the Export data list, select the **Export to CSV** button.
+
+## Condition your CSV
+
+Dashlane exports a `.zip` archive with 1 `.csv` for each item type (**Passwords**, **Secure Notes**, **Personal Info**, etc.). For this guide, we'll focus on conditioning and importing the `credentials.csv` file to import your Login data:
+
+1. Extract the `.zip` you downloaded from the Dashlane Web App and open the `credentials.csv` file. This file will have the following header:
+
+   ```
+   username,username2,username3,title,password,note,url,category,otpSecret
+   ```
+
+   The remaining steps will walk you through editing the above **Dashlane** format to following **Bitwarden** format:
+
+   ```
+   folder,favorite,type,name,notes,fields,reprompt,login_uri,login_username,login_password,login_totp
+   ```
+2. First, you'll need to move and rename some columns. The following table describes what to do with each existing column in the Dashlane `credentials.csv` file. **We recommend using a spreadsheet program to make these edits.**
+
+   {% callout success %}You'll need to add more columns later on, so take column numbering literally. For example, at the end of this step, you should have `category` in the first column, `name` in the 4th column, and 2 empty columns in between.{% endcallout %}
+
+   |Column Name|What To Do|
+   |-----------|----------|
+   |`username`|Rename to `login_username` and move to the 9th column.|
+   |`username2`|If you have more than 1 username per item, create a `fields` column in the 6th position and change the cell/entry to `"username2: second_username"`.|
+   |`username3`|If you have more than 1 username per item, create a `fields` column in the 6th position and change the cell/entry to `"username3: second_username"`.|
+   |`title`|Rename to `name` and move to the 4th column.|
+   |`password`|Rename to `login_password` and move to 10th column.|
+   |`note`|Rename to `notes` and move to the 5th column.|
+   |`url`|Remove to `login_uri` and move to the 8th column.|
+   |`category`|Rename to `folder` and move to the 1st column.|
+   |`otpSecret`|Rename to `login_totp` and move to 11th column.|
+3. Next, you'll need to add additional columns to the `.csv`. The following table describes what columns to create and where to place them in the file:
+
+   |Column Name|What To Do|
+   |-----------|----------|
+   |`favorite`|Create in 2nd column and enter a `1` for any item you want in your Favorites.|
+   |`type`|Create in 3rd column and enter `login` for all items.|
+   |`fields`|If you didn't already, create in 6th column and leave blank for all items without `username2` or `username3` values.|
+   |`reprompt`|Create in the 7th column and enter a `1` for any item you want to be prompted for you Master Password to view. This is similar to Dashlane's **Always require Master Password** option.|
+
+Once you're done, double-check that your `.csv` file matches the following format:
+
+```
+folder,favorite,type,name,notes,fields,reprompt,login_uri,login_username,login_password,login_totp
+```
+
+## Import to Bitwarden
+
+Importing to Bitwarden **can only be done from the Web Vault or CLI**. Data is [encrypted]({{site.baseurl}}/article/what-encryption-is-used/) locally before being sent to the server for storage. To import your data:
+
+1. In the Web Vault, select **Tools** from the top navigation bar.
+2. Select **Import Data** from the left-hand Tools menu.
+3. From the format dropdown, select **Bitwaden (csv)**.
+4. Select the **Choose File** button and aff the file to import or **copy/paste** the contents of your file into the input box.
+
+   {% callout warning %}Import to Bitwarden can't check whether items in the file to import are duplicates of items in your Vault. This means that **importing multiple files will create duplicate Vault items** if an item is in both the Vault and the file being imported.{% endcallout %}
+5. Select the **Import Data** button to complete your import.
+6. After successful import, delete the import source file from your computer. This will protect you in the event your computer is compromised.
+
+Currently, file attachments are not included in Bitwarden import operations and will need to be uploaded to your Vault manually. For more information, see [File Attachments]({{site.baseurl}}/article/attachments/).

_articles/importing/import-from-firefox.md

@@ -5,7 +5,7 @@ categories: [import-export]
 featured: true
 popular: false
 tags: [import, firefox]
-order: "05"
+order: "06"
 description: "This article explains how you can export data from Firefox and import into Bitwarden."
 ---
 

_articles/importing/import-from-passwordsafe.md

@@ -5,7 +5,7 @@ categories: [import-export]
 featured: true
 popular: false
 tags: [import, passwordsafe]
-order: "06"
+order: "07"
 description: "If you are switching password managers from Password Sage to Bitwarden, use this article guide you to export data from Password Safe and import into Bitwarden."
 ---
 

_articles/two-step-login/lost-two-step-device.md

@@ -44,6 +44,4 @@ To delete your account:
 2. Enter the **Email Address** associated with your account.
 3. In your email inbox, open the email and verify that you want to delete this Bitwarden account.
 
-Once deleted, you're free to create a new Bitwarden account with that email address.
-
-If you delete a Bitwarden account that has a Premium subscription associated with it, [Contact Us](https://bitwarden.com/contact/){:target="\_blank"} and we'll reapply your existing subscription to the new account. If you were able to successfully export your Vault data prior to deletion, you can easily [import it into the new account]({{site.baseurl}}/article/import-data/).
+If any of your client applications were logged in (see the above **Tip**), log out of them. If you delete a Bitwarden account that has a Premium subscription associated with it, [Contact Us](https://bitwarden.com/contact/){:target="\_blank"} and we'll reapply your existing subscription to the new account. If you were able to successfully export your Vault data prior to deletion, you can easily [import it into the new account]({{site.baseurl}}/article/import-data/).