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mirror of https://github.com/bitwarden/help synced 2026-01-04 01:23:29 +00:00

Merge branch 'master' of github.com:bitwarden/help

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Kyle Spearrin
2017-06-14 23:08:03 -04:00
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---
layout: article
title: Can't auto-fill in Firefox Private Browsing
categories: [Known Issues]
featured: false
popular: false
tags: [firefox, extension, private mode, private browsing, auto fill]
---
## Issue
The bitwarden extension does not load when I open it in Firefox Private Browsing so I am unable to auto-fill forms.
## Workaround
If the bitwarden extension is locked (little red lock icon), unlock it in a non-private Firefox window before proceeding.
1. Navigate to the website's login page in Firefox Private Browsing
2. Right click the page
- A context menu will appear
3. Select **bitwarden > Auto-fill > the website**

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---
layout: article
title: Can't auto-fill mobile browser
categories: [Known Issues]
featured: false
popular: false
tags: [mobile, browser, auto fill]
---
## Issue
The bitwarden Auto-fill notification does not appear when I visit a login page or tap the password field of a login form.
## Details
This is a currently a known issue with the following browsers:
* Firefox for Android
* Samsung Internet Browser
If auto-fill does not work and your browser is not listed above please report it at: <https://github.com/bitwarden/mobile/issues>

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---
layout: article
title: Extension won't load in Firefox Private Browsing
categories: [Known Issues]
featured: false
popular: false
tags: [firefox, extension, private mode, private browsing]
---
## Issue
The bitwarden extension does not load/appears blank when I open it in Firefox Private Browsing.
## Details
This is a known issue with Firefox that Mozilla is unwilling to fix.
>It is due to the popup being unable to communicate with the background page during private mode. Mozilla claims that inter-window communication should not be allowed in private mode.
## Workaround
If you are looking to auto-fill usernames and passwords while in Firefox Private Browsing, please visit [https://help.bitwarden.com/article/auto-fill-firefox-private-mode](/article/auto-fill-firefox-private-mode/#workaround).
## References
1. bitwarden discussion - <https://github.com/bitwarden/browser/issues/136>
2. FireFox Bugzilla - <https://bugzilla.mozilla.org/show_bug.cgi?id=1329304>

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---
layout: article
title: Auto-fill Android
categories: [Misc]
featured: false
popular: false
tags: [android, auto fill]
---
## Enabling the service
1. Open the bitwarden app
2. Tap **Tools > bitwarden Auto-fill Service**
- *Status Disabled* will appear
3. Tap **OPEN ACCESSIBILITY SETTINGS**
4. Locate **bitwarden** from the list and enable it
Auto-fill is context-sensitive. This means that the bitwarden auto-fill icon, and notification will only appear when it detects a login form or when the password field is selected.
## Testing auto-fill
1. Open an app that has not been signed in to
2. Tap the password box
- The bitwarden icon will appear in the notification bar
3. Open the notification drawer and tap **bitwarden Auto-fill Service**
- Your vault will display all matching logins otherwise you may need to manually search for it
4. Tap the appropriate login
- Your username and password will be auto-filled
## Troubleshooting
**The bitwarden Auto-fill Service keeps getting disabled**
Android may turn off the bitwarden Auto-fill Service to optimize battery life. To resolve this you can either:
- Tell Android to ignore battery optimization for the bitwarden; or
- Manually turn on the bitwarden Auto-fill Service each time
**[Can't auto-fill in my mobile browser](/article/auto-fill-mobile-browser)**