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article Clear Sync Cache
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06 Clearing the sync cache can help if you encounter a sync error when using the Bitwarden Directory Connector.

Directory Connector keeps a local cache while syncing changes to your Bitwarden Organization. This cache allows Directory Connector to only send the deltas between the two directories (before / after).

If you encounter sync errors, or if a particular directory change is not being synced as expected, you should clear this cache. Clearing the cache will trigger a full sync to occur during the next sync operation.

To clear the local cache:

  1. Open the Directory Connector Desktop Application.
  2. Navigate to the More tab.
  3. In the Other section, select the Clear Sync Cache button.