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* Promote to Staging (#567) * mobile launch in GS Guide * recovery code note -> when does it change * EA + forgot MP * Send in Feature tables * BE Badge Counter * Send hidden email option * weak passwords sort * safari biometrics * custom fields - keys * FIDO Updates * release notes * updates to user types article (not rel-related) * Folders Correction (interplay w/ shared items) (non rel-related) * Send Options Policy * Hide Custom Fields Update * rn updates * final release edits * safari-biometrics-updates * biometrics safari fix * fido list update * rn date * link fix * Update attachments.md * Update cli.md * Update 2020-plan-updates.md * Update about-bitwarden-plans.md * Update premium-renewal.md * Update what-plan-is-right-for-me.md * Update why-choose-bitwarden-for-your-team.md * Update about-send.md * Update create-send.md * Attachments note
32 lines
2.1 KiB
Markdown
32 lines
2.1 KiB
Markdown
---
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layout: article
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title: I Forgot my Master Password
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categories: [account-management]
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featured: true
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popular: false
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tags: [master password, account]
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order: 02
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---
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As described in the [Your Master Password]({% link _articles/account/master-password.md %}) article, Bitwarden has no knowledge of, way to retrieve, or way to reset your Master Password.
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If you've already lost your Master Password, there is unfortunately no way for the team to recover the account or the data therein. You will need to delete your account and start a new one.
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{% callout success %}
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Before deleting your account:
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**First**, use the [Get master password hint](https://vault.bitwarden.com/#/hint){:target="\_blank"} link if you have a hint setup. Hints will be emailed to the email address associated with your account. If you don't have a hint setup, you'll get an email reporting this.
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**Second**, if you have a designated Trusted Emergency Contact established using [Emergency Access]({{site.baseurl}}/article/emergency-access/), get in contact with them to regain Read or Takeover access to your account.
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**Third**, if you're using any Bitwarden client applications (Mobile Apps, Browser Extensions, etc.), you should check whether any of these sessions are still logged in prior to deleting your account. If a client application is still logged in, you should manually catalogue your Vault items to preserve your data.
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{% endcallout %}
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If you weren't able to gain access to your Vault, complete the following steps to delete your account:
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1. Navigate to [vault.bitwarden.com/#/recover-delete](https://vault.bitwarden.com/#/recover-delete).
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2. Enter the **Email Address** associated with your account and select **Submit**.
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3. In your email inbox, open the email and verify that you want to delete this Bitwarden account.
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Once deleted, you're free to create a new Bitwarden account with that email address. If you delete a Bitwarden account that has a Premium subscription associated with it, [Contact Us](https://bitwarden.com/contact/){:target="\_blank"} and we'll reapply your existing subscription to the new account.
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