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* initial draft * codeblock e.g.'s * initial draft of f4e end-user doc * first round of feedback * feedback round 2 * feedback round 3 * update screenshots * safari/macos import guide sketch * adios, friendly name * cli note * fix typo * finish import from macos/safari * feedback round 4 * more feedback * updated diagrams * fix typo * linked custom fields & more release note items * new auto-fill unlock behavior for context menu & keyboard! * release notes - autofill unlock * new events * fixes to 'using sso' * updated KC screenshot & test step * KC URL * send extension & release notes * hide ios extension * updates to sso faqs * SEO desc's & tags * Key Connector > Impact on Unlock > Add a note for online dependency * clarify "account is lost" * add some references to CME * final edits * f4e * quick edit to RN
53 lines
3.7 KiB
Markdown
53 lines
3.7 KiB
Markdown
---
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layout: article
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title: Send FAQs
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categories: [send]
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featured: true
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popular: false
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tags: []
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order: "10"
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description: "This article contains FAQs regarding Bitwarden Send, a tool for transmitting encrypted plaintext and file attachments to anybody securely"
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---
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### Q: Why can't I create a file Send?
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**A:** Use of text Sends is available to all Bitwarden users, however creation of file Sends is only available for Premium users, including members of a Paid Organization (Families, Teams, or Enterprise).
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Additionally, creation of file Sends requires your Email Address to be verified.
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### Q: Why can't I create a file Send from Firefox or Safari Browser Extension?
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**A:** You can! But in order to browse for a file on the Create Send view in a Firefox Browser Extension, you'll need to open the extension in the sidebar or pop out a new window using the popout {% icon fa-external-link fa-rotate-270 %} button:
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{% image send/send-ff-popout.png The popout icon %}
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### Q: Why are Sends missing from my Send view?
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**A:** By design, Sends are ephemeral. Each created Send has a **maximum lifespan of 31 days**, configurable when you [create a Send]({{site.baseurl}}/article/create-send/) or at any time by editing it. When a Send's [Deletion Date]({{site.baseurl}}/article/send-lifespan/#deletion-date) is reached, it will be purged from Bitwarden systems and inaccessible to both the Sender and any recipients.
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### Q: What do the icons next to my Sends indicate?
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**A:** Icons in the Send view are intended to help you understand the configured [lifespan]({{site.baseurl}}/article/send-lifespan/) and [privacy]({{site.baseurl}}/article/send-privacy/) options:
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|Icon|Meaning|
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|----|-------|
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|{% icon fa-key %}|This Send is [protected by a password]({{site.baseurl}}/article/send-privacy/#send-passwords).|
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|{% icon fa-warning %}|This Send has been [manually disabled]({{site.baseurl}}/article/send-lifespan/#manually-disable-or-delete).|
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|{% icon fa-clock-o %}|This Send has reached it's specified [Expiration Date]({{site.baseurl}}/article/send-lifespan/#expiration-date).|
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|{% icon fa-ban %}|This Send has reached it's specified [Maximum Access Count]({{site.baseurl}}/article/send-lifespan/#maximum-access-count).|
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|{% icon fa-trash %}|This Send has reached it's specified [Deletion Date]({{site.baseurl}}/article/send-lifespan/#deletion-date) and is **Pending Deletion**.|
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### Q: Why is Send disabled for my Organization?
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**A:** Bitwarden Enterprise Organizations include a [Disable Send policy]({{site.baseurl}}/article/policies/#disable-send), which Admins and Owners can use to toggle on/off Send functionality within their Organization. Contact your Admin or Owner to discuss your Organization's policies.
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During the initial rollout of Send in March 2021, Organizations that already had the [Personal Ownership policy]({{site.baseurl}}/article/policies/#personal-ownership) enabled will find that the Disable Send policy was enabled for their Organizations. This was to allow for customers with this security profile to opt-in to Send on their own schedule.
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If you do want to use Bitwarden Send as an end-to-end encrypted solution for ephemeral sharing within your Organization, all you need to do is turn the Disable Send policy off from your Organization's **Manage** → **Policies** page.
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Learn more about Send [here](https://bitwarden.com/products/send).
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### Q: Can I disable Send for my Organization?
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**A:** Enterprise Organizations can disable Send at any time using the [Disable Send policy]({{site.baseurl}}/article/policies/#disable-send). Admins and Owners can implement this policy from the Organization's **Manage** → **Policies** page. Enabling the policy will prevent Organization members from creating or editing any Sends.
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