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* jekyll redirect from * Organizations rev (#262) * Organizations revisions initial commit. * API doc updates * Fix absolute link causing build failure. * Add import to org article, and downstream order changes. * Bitwarden 101 videos: 1st steps toward proliferating these throughout /help. * Added 'Create Your Account' article, which references B101 Videos. * About SSO redirect & promote importing for orgs up the list * Create Org FAQs & trim Feature FAQs accordingly. * Image for Org FAQs * Move 'About the Business Portal' to Orgs category, and re-order accordingly. * Final edits. * Dchoi/bootstrap upgrade (#264) * bootstrap 4 upgrade and cleanup update gulp tasks * bootstrap package updates * renaming file convention * general outline of help outline * bitwarden help cleanup * article cleanup * article general styling complete * bootstrap help page upgrades * sidebar updates * Dchoi/bootstrap upgrade (#267) * bootstrap 4 upgrade and cleanup update gulp tasks * bootstrap package updates * renaming file convention * general outline of help outline * bitwarden help cleanup * article cleanup * article general styling complete * bootstrap help page upgrades * sidebar updates * toc dynamic and more updates * fix callout conditions * sidebar collapse functionality added * sidebar header toggle functionality * sidebar article fixes * Update sidebar.html Fix sidebar Release Notes link. * Update releasenotes.md Remove unnecessary category tag. * Delete release-notes.md Remove unnecessary category. * Update why-choose-bitwarden-for-your-team.md Test table image differentiation * Update why-choose-bitwarden-for-your-team.md Second image differentiation test * removed links from category breadcrumb and replaced with badges Co-authored-by: fred_the_tech_writer <69817454+fschillingeriv@users.noreply.github.com>
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| article | I lost my two-step login (2FA) device |
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If you have lost access to the device or method that you use for two-step login (2FA) you can recover your account using your two-step login recovery code.
The recovery code is a 32 character alpha-numeric code. You can get your two-step login recovery code in the web vault under Settings → Two-step Login, then click the View Recovery Code button. We recommend that you print your recovery code and keep it in a safe place.
{% callout warning %} Without your recovery code, two-step login can permanently lock you out of your Bitwarden account. It is very important to have your recovery code if you plan to use two-step login. Bitwarden support will not be able to assist you if you lose access to your account. {% endcallout %}
{% callout success %} If you still have an active login session open in the browser extension or a mobile application you can export your data from Tools → Export Vault so that you can import it back in after the account has been deleted and you have registered again. {% endcallout %}
Recovering Your Account
Please use this link to enter your 2FA recovery code: https://vault.bitwarden.com/#/recover-2fa
The recovery process will deactivate two-step login on the account so that you can log in without requiring the normal two-step login verification code. You will need to re-enable two-step login in the web vault if you wish to continue using it after recovering the account.
{% callout warning %} The recovery process also resets your account's recovery code. Make sure that you take note of your new recovery code when re-enabling two-step login. {% endcallout %}
If you do not have your recovery code, unfortunately there is no way to fully recover the account. The only option to gain access to the account again is to delete the account so that you can register again and start over. Note that deleting the account will also delete all of your stored login data associated with the account.
Deleting the account
- Navigate to https://vault.bitwarden.com/#/recover-delete
- Enter your account's email address
- Go to your email inbox and click the verification link that was sent to you
- Confirm the delete
You can now register a new account using the same email address. If you have an active subscription use our contact page to let us know, and we will re-instate it to your newly created account.