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Code Issues Releases Wiki Activity

added note about trying another app/device when MP seems incorrect (#675)

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Trey Greer
2021-07-16 09:19:53 -04:00
committed by GitHub
parent 90fc2f65d7
commit e3a499dad4
1 changed files with 4 additions and 2 deletions
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6
_articles/account/forgot-master-password.md
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@@ -17,9 +17,11 @@ Before deleting your account:
**First**, use the [Get master password hint](https://vault.bitwarden.com/#/hint){:target="\_blank"} link if you have a hint setup. Hints will be emailed to the email address associated with your account. If you don't have a hint setup, you'll get an email reporting this.
**Second**, if you have a designated Trusted Emergency Contact established using [Emergency Access]({{site.baseurl}}/article/emergency-access/), get in contact with them to regain Read or Takeover access to your account.
**Second**, if you're having issues logging in with a Bitwarden client application, try logging in using another type of client, or on another device.
**Third**, if you're using any Bitwarden client applications (Mobile Apps, Browser Extensions, etc.), you should check whether any of these sessions are still logged in prior to deleting your account. If a client application is still logged in, you should manually catalogue your Vault items to preserve your data.
**Third**, if you have a designated Trusted Emergency Contact established using [Emergency Access]({{site.baseurl}}/article/emergency-access/), get in contact with them to regain Read or Takeover access to your account.
**Lastly**, if you're using any Bitwarden client applications (Mobile Apps, Browser Extensions, etc.), you should check whether any of these sessions are still logged in prior to deleting your account. If a client application is still logged in, you should manually catalogue your Vault items to preserve your data.
{% endcallout %}
If you weren't able to gain access to your Vault, complete the following steps to delete your account: